Analyst III Vendor Support Services

Ahold Delhaize USA

Ahold Delhaize USA

IT, Customer Service
Quincy, MA, USA
Posted on Sunday, June 9, 2024
Address: USA-MA-Quincy-1385 Hancock Street
Store Code: Vendor Support & Relationship Mgmt (5134838)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.


The Analyst III – Vendor Support Services will drive Vendor Support Services capabilities within the VMO while developing & maintaining positive and productive relationships with internal stakeholders and external vendor partners. They will support the Ahold Delhaize USA (ADUSA) “Vendor” Domain owner in the Vendor Management Organization (VMO) and collaborate with all functional areas of the ADUSA organization (retail brands and support organizations) to ensure vendor master data and all relevant attributes are effectively captured, monitored, and optimized in support of their respective processes and requirements.

This role will closely partner with ADUSA Business Requestors, Vendors, Finance VMD, and Vendor Master Data Management (VMDM) Strategy to streamline operations, reduce errors, proactively resolve issues, and drive overall vendor satisfaction with all VMO areas. They will support ADUSA Vendor Portal Strategy development and execution to enhance communication, collaboration, and transparency between ADUSA and its vendors.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days.

Duties and Responsibilities:

  • Support the internal connectivity of ADUSA Brands and support organizations with the VMO, and the development of capabilities, tools, and future VMO support elements.
  • Supporting the End-to-End (E2E) Procure-to-Pay (P2P) vendor experience via internal and external feedback loops supported by industry analysis and standards.
  • Supporting the long-term E2E vendor connectivity across ADUSA Brands & Support Organizations.
  • Working closely with Vendor Management Organization (VMO) team members across Vendor Support Relations Management (VSRM) & P2P to develop capabilities and robust VMO support elements, defining and building standardized issue resolution methodology across all vendor relationships, and supporting expert E2E P2P knowledge build within and across all VMO teams.
  • Partnering with vendor community (Direct & Indirect suppliers) to manage test & learn capabilities to support VMO strategies.
  • Supporting areas such as Continuous Improvement & Training and ADUSA Communications to execute robust change management and training programs for the entire VMO in support of E2E P2P strategies and goals.
  • Helps to define and build standardized issue resolution methodology across all vendor relationships.
  • Supports expert knowledge build within and across all VMO teams.
  • Leverages the vendor community to manage test and learn capabilities, positioning ADUSA as the retailer of choice.
  • Helps to produce VMDM/PMDM reporting and provide insights to MDM support team and business owners.
  • Facilitate communication & training between internal teams and vendors to ensure smooth collaboration.
  • Monitor vendor and internal stakeholder compliance with established policies.
  • Assist in conducting vendor audits and risk assessments to identify potential areas for improvement.
  • Gather and analyze vendor master data, prepare reports for management and relevant teams.
  • Track key performance indicators (KPIs) to evaluate the effectiveness of VMO performance.
  • Analyze data insights to identify areas of improvement and recommend appropriate action plans.
  • Contribute to the continuous improvement of VMO workflows.
  • Identify opportunities to enhance efficiency, cost-effectiveness, and overall performance of all VMO areas.
  • Participate in vendor-related meetings, providing valuable insights and updates.
  • Additional job duties may be assigned as needed to meet the needs of the business and support our values.

Qualifications:

  • Bachelor's degree in business administration, Accounting, or related field and/or equivalent professional work experience.
  • 3-5 years previous experience in vendor management, internal controls, or similar role.
  • Excellent communication skills, both written and verbal, to interact with vendors and internal stakeholders effectively coupled with a keen ability to influence others toward a common goal.
  • Excellent customer service skills.
  • Attention to detail, well-organized, capable of managing multiple tasks and priorities simultaneously.
  • Experience working in a global multi-vendor / shared services environment.
  • Strong process improvement background.
  • Demonstrated success of influencing without authority.
  • Proficiency in using various software tools, including MS Office suite and vendor management platforms, with advanced Excel skills & presentation skills.
  • Familiarity with advanced reporting tools (e.g. Power BI).
  • Strong change and transformation capabilities using sound judgment and risk mitigation techniques.
  • Strong analytical and problem-solving skills with strong attention to detail.
  • Ability to make recommendations based on interpretation of quantitative analysis.
  • Strong interpersonal & relationship management skills for building, fostering, and maintaining positive and strong professional relationships with VMO team members, vendors, and internal business partners.
  • Ability to work under strict deadlines along with the ability to prioritize and plan work to meet time-based deliverables.

Preferred Qualifications:

  • Project Management experience
  • Accounting knowledge (Accounts Payable/Receivable, etc.)
  • Internal controls/process improvement background
  • Experience in grocery retail/category management
  • Familiarity with both DA and AUSA existing systems and processes

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Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. When considered together, the companies of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, serving millions of omnichannel customers each week.



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