Business Process Manager I

Ahold Delhaize USA

Ahold Delhaize USA

Scarborough, ME, USA
Posted on Monday, June 24, 2024
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Address: USA-ME-Scarborough-145 Pleasant Hill Rd
Store Code: Services (5120883)

ADUSA Procurement is a partner company to Ahold Delhaize USA, providing supply chain services that support the delivery of products from a supplier to the warehouse. ADUSA Procurement is part of the Ahold Delhaize USA family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop.

Position Summary

Leads development, application, and evolution of business processes and continuous improvement initiatives for ADUSA Supply Chain organization, supporting Services, In Stock (including Logistics), and Procurement Governance

(including ADvantage. Works with cross-functional business partners and Subject Matter Experts to drive process consistency, efficiency, and effectiveness through elimination of waste. Partners with Training team to ensure new processes and/or process changes are communicated to impacted audiences accordingly.

Principle Duties and Responsibilities

  • Partners cross-functionally to create and communicate a thorough and accurate picture of current state
  • business processes.
  • Regularly interfaces with stakeholders at the associate, manager, and director+ level within all functional
  • Supply Chain teams and groups as needed to develop and execute Business Process and Continuous
  • Improvement efforts
  • Leads analysis of current-state business processes and utilizes continuous improvement methodologies to
  • provide recommendations for improvement and efficiency.
  • Leverages project management skills to assist with testing and deployment of process changes, whilst taking
  • into account the timeline of overall organizational initiatives and priorities.
  • Partners with Training team to ensure new processes and/or process changes are communicated to impacted
  • audiences accordingly.
  • Utilizes disciplines of DMAIC, DMADV, and/or Lean Six Sigma methodologies to support a culture of
  • continuous improvement and innovation.
  • Serves as the gatekeeper for process documentation, and updates and communicates these documents as
  • business dictates.
  • Tracks, monitors, and reports on progress against plans and opportunities.

Basic Requirements

  • Strong oral and written communication skills
  • Executive level presentation skills
  • Supervisory / leadership skills; This role should demonstrate behaviors across the “leading others” level of My Leadership Journey
  • Strategic planning and prioritization
  • Strong data and root cause analysis skills
  • Excellent project management skills
  • Strong problem-solving skills
  • Strong facilitation skills

  • Highly motivated, independent performer
  • Critical thinker
  • Customer focus
  • Takes Initiative
  • Attention to detail
  • Active listener with an ability to build trust across varying levels of the organization
  • Demonstrate a personal acceptance of change and the ability to lead others through change

Basic Qualifications

  • Bachelor’s Degree
  • 5 – 7 years relevant experience
  • Extensive business process and continuous improvement experience
  • Seasoned knowledge of DMAIC, DMADV, and/or Lean Six Sigma methodologies

  • Experience with Microsoft Visio or other process-mapping software

  • Understanding of Supply Chain, including inventory management

  • Lean Six Sigma or other Continuous Improvement Certification preferred
  • Change Management Certification preferred

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days.


At Ahold Delhaize USA, we value Diversity, Equity, Inclusion and Belonging (DEI&B). Our employees and prospective employees are treated with respect and dignity. As an equal opportunity employer, we comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

We provide reasonable accommodations to applicants and employees with disabilities. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at

For more information, visit

Job Requisition: 383431_external_USA-ME-Scarborough_6202024Apply Now
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