Analyst II VMO Vendor Support Services

Ahold Delhaize USA

Ahold Delhaize USA

IT, Customer Service
Carlisle, PA, USA
Posted on Thursday, July 11, 2024
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Address: USA-PA-Carlisle-1149 Harrisburg Pike
Store Code: RBS Executive Administration (5144517)

A great career opportunity

Ahold Delhaize USA, a division of Netherlands-based Ahold Delhaize, is the parent company for Ahold Delhaize's U.S. companies, including its local brands, Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop, and the U.S. services companies, Retail Business Services, Peapod Digital Labs and ADUSA Supply Chain. When considered together, the local brands of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, operating more than 2,000 stores and distribution centers across more than 20 states and serving millions of customers each week through a uniquely local omnichannel experience. The Ahold Delhaize USA company team includes just over 100 associates across all East Coast office locations.

This role will drive Vendor Support Services capabilities within the VMO while developing & maintaining positive and productive relationships with internal stakeholders and external vendor partners. They will support the ADUSA “Vendor” Domain owner in the VMO and collaborate with all functional areas of the ADUSA organization (retail brands and support organizations) to ensure vendor master data and all relevant attributes are effectively captured, monitored, and optimized in support of their respective processes and requirements.

This role will closely partner with ADUSA Business Requestors, Vendors, Finance VMD, and VMDM Strategy to streamline operations, reduce errors, proactively resolve issues, and drive overall vendor satisfaction with all VMO areas. They will support ADUSA Vendor Portal Strategy development and execution to enhance communication, collaboration, and transparency between ADUSA and its vendors.

They will support the internal connectivity of ADUSA Brands and support organizations with the VMO, and the

development of capabilities, tools, and future VMO support elements.

  • Helps to define and build standardized issue resolution methodology across all vendor relationships.
  • Supports expert knowledge built within and across all VMO teams.
  • Leverages the vendor community to manage test and learn capabilities, positioning ADUSA as the retailer of choice.
  • Helps to produce VMDM/PMDM reporting and provide insights to MDM support team and business owners.

The Analyst – Vendor Support Services will be responsible for:

  • Supporting the E2E P2P vendor experience via internal and external feedback loops supported by industry analysis and standards.
  • Supporting the long-term E2E vendor connectivity across ADUSA Brands & Support Organizations.
  • Working closely with Vendor Management Organization (VMO) team members across VSRM & P2P to develop capabilities and robust VMO support elements, defining and building standardized issue resolution methodology across all vendor relationships, and supporting expert E2E P2P knowledge build within and across all VMO teams.
  • Partnering with vendor community (Direct & Indirect suppliers) to manage test & learn capabilities to support VMO strategies.
  • Supporting areas such as Continuous Improvement & Training and ADUSA Communications to execute robust change management and training programs for the entire VMO in support of E2E P2P strategies and goals.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days.

Essential job functions:

  • Facilitate communication & training between internal teams and vendors to ensure smooth collaboration.
  • Monitor vendor and internal stakeholder compliance with established policies.
  • Assist in conducting vendor audits and risk assessments to identify potential areas for improvement.
  • Gather and analyze vendor master data, prepare reports for management and relevant teams.
  • Track key performance indicators (KPIs) to evaluate the effectiveness of VMO performance.
  • Analyze data insights to identify areas of improvement and recommend appropriate action plans.
  • Contribute to the continuous improvement of VMO workflows.
  • Identify opportunities to enhance efficiency, cost-effectiveness, and overall performance of all VMO areas.
  • Participate in vendor-related meetings, providing valuable insights and updates.
  • Additional job duties may be assigned as needed to meet the needs of the business and support our Values.



  • Frequent use of general knowledge of industry practices. Learns theoretical professional concepts and applies with minimal direction


  • Solid communication skills, both written and verbal, to interact with vendors and internal stakeholders effectively.


  • Ability to build professional relationships with vendors and internal business partners.
  • Customer focused approach
  • Attention to detail and organized
  • Develops solutions to a variety of problems of moderate scope and complexity.
  • Refers to policies and practices for guidance.
  • Travel 0-5%
  • Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days.


  • Bachelor's degree in business administration, Accounting, or related field and/or equivalent professional work experience.


  • 1-2 years previous experience in vendor management, internal controls, or similar role

Preferred Qualifications:

  • Project Management experience
  • Accounting knowledge (Accounts Payable/Receivable, etc.)
  • Internal controls/process improvement background
  • Experience in grocery retail/category management
  • Familiarity with both DA and AUSA existing systems and processes



At Ahold Delhaize USA, we embrace and celebrate diversity. Our employees and prospective employees are treated with fairness, respect and dignity. We provide an equal opportunity workplace committed to hiring, training, compensating, and promoting persons based on their talents and abilities and without regard to race, religion, color, national origin, gender, sexual orientation, age, family status, veteran status, disability status, or any other applicable characteristics protected by law.

Job Requisition: 386235_external_USA-PA-Carlisle_792024Apply Now
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