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Specialist IT Major Incident Management
Ahold Delhaize USA
IT
Salisbury, NC, USA
Posted on Jan 9, 2025
Company: Ahold Delhaize USA
Industry: Retail Services
Level: Full Time - Hybrid
Job Family: IT & Technology
Location: Salisbury, NC
Compensation:
About Us
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Learn More About Our Benefits - Click Here
For more information:
website: www.adusa.com
Legal Disclaimer: Ahold Delhaize USA is an equal opportunity employer. view full text Under the Federal Transparency in Coverage rule, group health plans are required to make publicly available machine-readable files that include in-network rates and out-of-network allowed amounts and billed charges. Click here to view the in-network rates and out-of-network allowed amounts and billed charges for health benefits offered by Ahold Delhaize USA. At Ahold Delhaize USA, we value Diversity, Equity, Inclusion and Belonging (DEI&B). Our employees and prospective employees are treated with respect and dignity. As an equal opportunity employer, we comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@adusa.com. view full text
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Primary Purpose
Position Summary
The Major Incident Management (MIM) Specialist is responsible for leading the response to major incidents at Ahold Delhaize USA. This role ensures the swift and effective resolution of major incidents, facilitating communication and coordination between various teams, stakeholders, and executives. The MIM Specialist acts as the liaison during crisis events, ensuring that all necessary teams are promptly engaged and aligned to resolve incidents.
Duties & Responsibilities
Leadership
Lead the execution of best-in-class practices for the major incident management (MIM) response team. Manage the rapid response for major incidents, ensuring proper execution across IT teams, vendors, and stakeholders. Oversee the communication lifecycle for major incidents, ensuring timely, accurate, and clear updates through appropriate channels. This includes communication with senior executives (e.g., CIO, CTO, SVP, VP).
Teamwork
Collaborate with Executive Leadership to provide guidance and recommendations on major incident responses, as needed. Coordinate with Service Desk(s), Command Center, Service Delivery teams, suppliers, and Infrastructure/Application support teams for seamless execution of major incidents.
Continuous Improvement
Drive continuous improvement initiatives, focusing on optimizing supplier performance and collaborating with IT Operations to improve business outcomes. Proactively identify trends and potential issues in the environment, collaborating with IT functions to implement preventative measures.
Quality Assurance
Ensure the quality and effectiveness of MIM processes, ensuring compliance with related procedures, data models, policies, and technologies. Maintain adherence to ITIL standards, ensuring that governing, monitoring, and assessment processes are continuously followed.
Qualifications
Education
Bachelor's degree in Computer Science, a technical field, or Business Administration. Equivalent certifications/experience will be considered. Postgraduate degree or advanced training/certifications in relevant fields. ITIL v4 Foundation certification.
Experience
5+ years of experience in a relevant technical or incident management role, with experience leading teams. Experience in developing, maintaining, and enforcing policies, procedures, standards, and guidelines. 3+ years of experience working with Agile teams and in a Product/Platform-based operating model. Previous experience in Major Incident Management at a mid- or large-sized organization. Retail or grocery industry experience is a plus.
Knowledge
Strong understanding of IT infrastructure and application operations. Familiarity with both Waterfall and Agile development methodologies. Up-to-date knowledge of current IT trends and innovations.
Skills
Proven ability to manage and execute mid to large projects independently, from initiation to closure. Excellent analytical, leadership, and presentation skills, with the ability to communicate effectively at all levels of the organization. Ability to manage priorities and drive issues to resolution, ensuring timely delivery of tasks and objectives.
About Us
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Learn More About Our Benefits - Click Here
For more information:
website: www.adusa.com
Legal Disclaimer: Ahold Delhaize USA is an equal opportunity employer. view full text Under the Federal Transparency in Coverage rule, group health plans are required to make publicly available machine-readable files that include in-network rates and out-of-network allowed amounts and billed charges. Click here to view the in-network rates and out-of-network allowed amounts and billed charges for health benefits offered by Ahold Delhaize USA. At Ahold Delhaize USA, we value Diversity, Equity, Inclusion and Belonging (DEI&B). Our employees and prospective employees are treated with respect and dignity. As an equal opportunity employer, we comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@adusa.com. view full text
- photo_library +9 Photos