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Director II - IT Service Operations
Ahold Delhaize USA
IT, Operations
Chicago, IL, USA
Posted on Mar 13, 2025
Company: Ahold Delhaize USA
Industry: Retail Services
Type: Full Time
Job Family: IT & Technology
Location: Chicago, IL
Requisition No: 411132
About Us
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Learn More About Our Benefits - Click Here
For more information:
website: www.adusa.com
Legal Disclaimer: Ahold Delhaize USA is an equal opportunity employer. view full text Under the Federal Transparency in Coverage rule, group health plans are required to make publicly available machine-readable files that include in-network rates and out-of-network allowed amounts and billed charges. Click here to view the in-network rates and out-of-network allowed amounts and billed charges for health benefits offered by Ahold Delhaize USA. At Ahold Delhaize USA, we value Diversity, Equity, Inclusion and Belonging (DEI&B). Our employees and prospective employees are treated with respect and dignity. As an equal opportunity employer, we comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@adusa.com. view full text
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Primary Purpose
Position Summary
The IT Service Operations Leader will drive and lead the strategy, and execution that provides end-to-end view of all critical services to deliver a proactive and ...
Schedule
Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC ...
Authorized to Work in the US
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties & Responsibilities
Leadership
Leads the build out of the end-to-end service views with the Observability team leveraging the various monitoring tools and drives the integration with ITOM ...
Performance
Drives supplier performance and attainment of all agreed upon service levels as well as supplier accountability on delivery of services. Delivers ...
Analysis
Drives root cause analysis of all critical outages including driving all remediation activities to eliminate any repeat events and further stability/resiliency ...
Operations
Drives to minimal level 3 IT Operations maturity standard and implements practices to move to level 4 and 5. Responsible for service level governance and ...
Qualifications
Education
Master's Degree in Computer Science, Technical field and/or Business-related field. Equivalent trainings/certifications/experience equivalency will be ...
Experience
15 or more years of equivalent experience in relevant job or field of technology. 13 or more years of equivalent experience in an advanced role or ...
Proficiency
Proficiency in performing risk, business impact, control, and vulnerability assessments, and in defining treatment strategies. Experience in device and ...
Knowledge
Solid understanding of and demonstrated ability to apply Waterfall and Agile development methodologies. Solid understanding of and demonstrated ability to ...
Skills
Leadership skills including active listening, clear and concise verbal and written communications, strategic thinking, creativity, flexibility, ability to inspire and ...
Management
Successful demonstration of working on complex programs spanning multiple technologies and across various functions in a value stream. Proven business ...
About Us
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Learn More About Our Benefits - Click Here
For more information:
website: www.adusa.com
Legal Disclaimer: Ahold Delhaize USA is an equal opportunity employer. view full text Under the Federal Transparency in Coverage rule, group health plans are required to make publicly available machine-readable files that include in-network rates and out-of-network allowed amounts and billed charges. Click here to view the in-network rates and out-of-network allowed amounts and billed charges for health benefits offered by Ahold Delhaize USA. At Ahold Delhaize USA, we value Diversity, Equity, Inclusion and Belonging (DEI&B). Our employees and prospective employees are treated with respect and dignity. As an equal opportunity employer, we comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@adusa.com. view full text
- photo_library +9 Photos