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Analyst IT Vendor Contract & Contingent Labor
Ahold Delhaize USA
IT
Scarborough, ME, USA
Posted on Apr 8, 2025
Company: Ahold Delhaize USA
Industry: Retail Services
Level: Full Time
Job Family: Data & Analytics
Location: Scarborough, ME
Requisition No: 424300
About Us
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Learn More About Our Benefits - Click Here
For more information:
website: www.adusa.com
Legal Disclaimer: Ahold Delhaize USA is an equal opportunity employer. view full text Under the Federal Transparency in Coverage rule, group health plans are required to make publicly available machine-readable files that include in-network rates and out-of-network allowed amounts and billed charges. Click here to view the in-network rates and out-of-network allowed amounts and billed charges for health benefits offered by Ahold Delhaize USA. At Ahold Delhaize USA, we value Diversity, Equity, Inclusion and Belonging (DEI&B). Our employees and prospective employees are treated with respect and dignity. As an equal opportunity employer, we comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@adusa.com. view full text
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Primary Purpose
Position Summary
The IT Vendor Management Office (VMO) within the Office of the CIO is responsible for building and managing relationships with suppliers and vendors that provide products and services to ADUSA-IT. The Contingent Labor Program in IT is one of the key channels for external talent staff augmentation with an average yearly spend of $40M and 200-300 resources.
Schedule
Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations are Salisbury, NC; Quincy, MA; Carlisle, PA; Scarborough, ME; Hyattsville, MD; and Mauldin, SC.
Authorized to work in the U.S.
This Specialist role will provide support for the governance and administration aspects of the program working closely with various IT and ADUSA stakeholder groups.
Duties & Responsibilities
Analysis
Identify and support various process enhancements / tools to streamline and increase productivity of the overall VMO team. Review and report compliance with ADUSA IT contingent labor policies and procedures. Review and confirm proper usage of the Vendor Management System tool. Analyze vendor performance and perform SLA escalation in cases of persistent breach, facilitate “get to green” plan.
Support
Provide support for all Contingent Labor operations and service aspects, including day to day administration of requests and resources. Support development, documentation and maintenance of the overall Contingent Labor Management program including process, quick reference guides, etc. Support identification and implementation of enhancements to the Vendor Management System tool. Additional job duties may be assigned as needed to meet the needs of the business and support our Values.
Teamwork
Collaborates effectively with Global IT Sourcing and Vendor Management to align on ways of working and share leading practices across both teams. Participate in staffing partner reviews and coordinates data collection. Participate in weekly staffing review calls to ensure supplier engagement in the program and streamlined communication.
Leadership
Supports the ITLT and the OCIO Leadership in development and execution of the ADUSA IT sourcing strategy and other Sourcing / VMO related initiatives. Lead the collection and calculation of all SLAs associated with the contingent labor program.
Develop
Develop relationships with various vendor governance teams to ensure issues, disputes and escalations are addressed and resolved in a timely manner. Develop online dashboards and reporting out of VMS to track the ongoing performance of the contingent labor program.
Maintenance
Track and maintain a list vendor issues and disputes working with both the internal and vendor leadership. Maintain any policy documents associated with Staffing, employment, etc. by collaborating with Legal, HR and other support groups as required.
Labor
Contingent Labor Operations and Governance:. Contingent Labor Program:.
Management
Coach and guide the broader IT teams to ensure vendor partners are effectively managed and contracts are fully leveraged.
Implementation
Coordinate and implement any changes to the Contingent labor program.
Qualifications
Experience
3 or more years of equivalent experience in relevant job, vendor contractor/suppliers or field of technology. Experience in Agile teams and or Product/Platform based operating model. Experience in retail or grocery preferred.
Skills
Strong organizational skills. Ability to complete assigned tasks independently. Oral and/or written communication skills.
Degree
Bachelors Degree in Business, Computer Science or Technical field; equivalent trainings/certifications/experience equivalency will be considered. Masters Degree in relevant field of study preferred, Additional trainings or certifications in relevant field of study preferred.
Customer Care
Customer focus & Strong interpersonal skills with all levels of leadership.
Technology
Power BI Word, Excel, Power Point, Adobe Pro.
Analysis
Initiative to identify and correct processes or problems.
Proficiency
Advanced proficiency in computer skills, including systems databases and reporting platforms; ex.
Knowledge
Working knowledge of contingent labor and staffing arrangements, SLAs and operating models.
About Us
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Learn More About Our Benefits - Click Here
For more information:
website: www.adusa.com
Legal Disclaimer: Ahold Delhaize USA is an equal opportunity employer. view full text Under the Federal Transparency in Coverage rule, group health plans are required to make publicly available machine-readable files that include in-network rates and out-of-network allowed amounts and billed charges. Click here to view the in-network rates and out-of-network allowed amounts and billed charges for health benefits offered by Ahold Delhaize USA. At Ahold Delhaize USA, we value Diversity, Equity, Inclusion and Belonging (DEI&B). Our employees and prospective employees are treated with respect and dignity. As an equal opportunity employer, we comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@adusa.com. view full text
- photo_library +9 Photos