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Director IT End User Support
Ahold Delhaize USA
IT, Customer Service
Chicago, IL, USA
Posted on Apr 10, 2025
Company: Ahold Delhaize USA
Industry: Retail Services
Type: Full Time
Job Family: IT & Technology
Location: Chicago, IL
Requisition No: 426306
About Us
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Learn More About Our Benefits - Click Here
For more information:
website: www.adusa.com
Legal Disclaimer: Ahold Delhaize USA is an equal opportunity employer. view full text Under the Federal Transparency in Coverage rule, group health plans are required to make publicly available machine-readable files that include in-network rates and out-of-network allowed amounts and billed charges. Click here to view the in-network rates and out-of-network allowed amounts and billed charges for health benefits offered by Ahold Delhaize USA. At Ahold Delhaize USA, we value Diversity, Equity, Inclusion and Belonging (DEI&B). Our employees and prospective employees are treated with respect and dignity. As an equal opportunity employer, we comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@adusa.com. view full text
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Primary Purpose
Position Summary
The End User Support Director will manage and direct all activities of end user support interactions including all Retail Help Desk Services, Corporate Help Desk ...
Position Details
This leader will be responsible for both internal and outsourced suppliers to ensure all performance metrics such as SLA's, SLO's, or business outcome ...
Duties & Responsibilities
Support
Responsible for all first level corporate support for all corporate associates in the US and ensures an optimized user experience for associates to report ...
Continuous Improvement
Responsible for all first and second level support for retail brands including single store escalation needs and experiences. Drives the overall continuous ...
Reporting
Partners with Brand leaders to provide reporting metrics on IT services, Executive level recap reporting, and continuous improvement plans for delivering ...
Quality Assurance
Collaborate and partners with IT Operations team, Digital Command Center to ensure all incidents are documented and transitioned with quality and all ITIL ...
Leadership
Drive the delivery of an optimized, efficient and effective Retail Help Desk supporting all of our brands and systems within those brands. This candidate will ...
Customer Service
The successful candidate will be a technically versed resource with excellent customer service skills.
Qualifications
Experience
15 or more years of equivalent experience in relevant job or field of technology. 13 or more years of equivalent experience in an advanced role or ...
Initiative
Well-developed skills in presentation building and process mapping. Leverages influencing and negotiation skills across IT and the enterprise to ...
Skills
Ability to plan, prioritize and drive issues, tasks, and deliverables from concept to closure. Proactively partners with technology and business leaders to ...
Communication
Excellent verbal, written, and presentation skills with demonstrated ability to effectively communicate technical and business issues and solutions to ...
Proficiency
Proficiency in performing risk, business impact, control, and vulnerability assessments, and in defining treatment strategies. Equivalent ...
About Us
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Learn More About Our Benefits - Click Here
For more information:
website: www.adusa.com
Legal Disclaimer: Ahold Delhaize USA is an equal opportunity employer. view full text Under the Federal Transparency in Coverage rule, group health plans are required to make publicly available machine-readable files that include in-network rates and out-of-network allowed amounts and billed charges. Click here to view the in-network rates and out-of-network allowed amounts and billed charges for health benefits offered by Ahold Delhaize USA. At Ahold Delhaize USA, we value Diversity, Equity, Inclusion and Belonging (DEI&B). Our employees and prospective employees are treated with respect and dignity. As an equal opportunity employer, we comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@adusa.com. view full text
- photo_library +9 Photos