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Sr Network Manager - Voice Engineering & Operations
Ahold Delhaize USA
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See open jobs at Ahold Delhaize USA.See open jobs similar to "Sr Network Manager - Voice Engineering & Operations" Mass Technology Leadership Council.Operations
Salisbury, NC, USA
Posted on Apr 14, 2025
Company: Ahold Delhaize USA
Industry: Retail Services
Level: Full Time
Job Family: IT & Technology
Location: Salisbury, NC
Requisition No: 413403
About Us
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Learn More About Our Benefits - Click Here
For more information:
website: www.adusa.com
Legal Disclaimer: Ahold Delhaize USA is an equal opportunity employer. view full text Under the Federal Transparency in Coverage rule, group health plans are required to make publicly available machine-readable files that include in-network rates and out-of-network allowed amounts and billed charges. Click here to view the in-network rates and out-of-network allowed amounts and billed charges for health benefits offered by Ahold Delhaize USA. At Ahold Delhaize USA, we value Diversity, Equity, Inclusion and Belonging (DEI&B). Our employees and prospective employees are treated with respect and dignity. As an equal opportunity employer, we comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@adusa.com. view full text
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Primary Purpose
Position Summary
This leader will provide strategic direction and thought leadership in providing highly resilient and available retail voice infrastructure. This position will stay abreast of organizational business changes, projected modernizations and upgrades, and technology trends and future changes being performed by MSP, to recommend the most current and effective technology improvements and evolutions to retail voice/UC systems.
Position Details
The Voice platform lead is a key leadership role that plays a vital role in the engineering, delivery and operations of the Retail voice infrastructure. This position is responsible for providing oversight of all retail voice operations, maintenance, and continuous improvement of Unified Communication services on a fast-paced environment, with a focus on providing a high-quality customer and end user experience.
Schedule
Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations are Salisbury, NC; Chicago, IL; and Mauldin, SC.
Authorized to work in the U.S.
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties & Responsibilities
Leadership
Lead the planning, securing, and forecasting of Retail Voice/UC initiatives across all brands. Lead the efforts for solution design, engineering, implementation and operations for new UC solutions and technologies into retail footprint and ensure voice infrastructure is highly available and functions as a mission critical service. Lead the integration and interoperability of UC with multiple applications and platforms.
Security
Proven ability to partner with infrastructure, security, application, and business leaders to provide technology solutions that respond to rapid changes in the business and ensure exceptional end-user experience.
Quality Assurance
Monitor and address all development of third-party software integration activity and be accountable for ensuring quality and adherence to technical, security and compliance standards. Fueled by efficiency and problem solving while having a genuine interest in ensuring the absolute best end-user experience for ADUSA's customers and employees. Define and create a well-organized quality retail voice system architecture that will promote reliability and ease of maintenance.
Develop
Demonstrated ability to develop infrastructure lifecycle management strategies to manage voice performance, capacity, availability, reliability, and new service introduction of voice infrastructure services.
Support
Provide support and assistance in UC fault isolation and performance management processes as requested. Work with Voice platforms Engineers to ensure system stability and overall health of the voice network. Define strategy to standardize.
Performance
Having a passion for strategic forward thinking and playing an active role in IT business initiatives. Maintain and update skillset as it relates to what are coming trends in UC technologies and methods of delivering a future-focused collaborative environment. Establish and maintain policies and procedures related to telecommunications.
Qualifications
Experience
Experience managing a technical team. Experience with the configuration, design, installation, and maintenance of telecommunications services. Experience with Cisco Unified Communications solution. Experience with ACD and Contact Center concepts. Experience with IT process automation. Experience creating new scripts, adding dialed numbers, interacting with admin scripts, CVP and major carriers.
Education
Bachelor's Degree in Computer Science, CIS or related (or equivalent related work experience). Master's Degree in relevant field of study, Additional trainings or certifications in relevant field of study. CCNP Voice Certification.
Knowledge
Understanding of industry trends and tools. Knowledge of major contact routing platforms used in contact centers. Analytical, multi-tasking and problem-solving skills. Ability to troubleshoot and solve complex problems.
Skills
Builds and configures phones and voice mail in support of moves, adds and changes. Clear and concise written and verbal communication skills. Able to use third party tools in the support of the telephony systems. Key Skills: Communication, contact routing platforms, contact centers, IT process automation, ISE, voice platforms, telephony systems.
About Us
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Learn More About Our Benefits - Click Here
For more information:
website: www.adusa.com
Legal Disclaimer: Ahold Delhaize USA is an equal opportunity employer. view full text Under the Federal Transparency in Coverage rule, group health plans are required to make publicly available machine-readable files that include in-network rates and out-of-network allowed amounts and billed charges. Click here to view the in-network rates and out-of-network allowed amounts and billed charges for health benefits offered by Ahold Delhaize USA. At Ahold Delhaize USA, we value Diversity, Equity, Inclusion and Belonging (DEI&B). Our employees and prospective employees are treated with respect and dignity. As an equal opportunity employer, we comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@adusa.com. view full text
- photo_library +9 Photos
This job is no longer accepting applications
See open jobs at Ahold Delhaize USA.See open jobs similar to "Sr Network Manager - Voice Engineering & Operations" Mass Technology Leadership Council.