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Clerk On-Road Support (Dispatch)
Ahold Delhaize USA
Customer Service
Chicago, IL, USA
Posted on Apr 19, 2025
Company: Ahold Delhaize USA
Industry: Retail Services
Type: Full Time
Job Family: General
Location: Chicago, IL
Requisition No: 427705
About Us
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Learn More About Our Benefits - Click Here
For more information:
website: www.adusa.com
Legal Disclaimer: Ahold Delhaize USA is an equal opportunity employer. view full text Under the Federal Transparency in Coverage rule, group health plans are required to make publicly available machine-readable files that include in-network rates and out-of-network allowed amounts and billed charges. Click here to view the in-network rates and out-of-network allowed amounts and billed charges for health benefits offered by Ahold Delhaize USA. At Ahold Delhaize USA, we value Diversity, Equity, Inclusion and Belonging (DEI&B). Our employees and prospective employees are treated with respect and dignity. As an equal opportunity employer, we comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@adusa.com. view full text
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Primary Purpose
Position Summary
The primary purpose of this position is to coordinate and support own-fleet and 3rd party deliveries, ensuring customer service and order-related issues ...
Authorized to work in the U.S.
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties & Responsibilities
Database
Update customer database records concerning delivery issues, including credit provisioning for missing or damaged items, and ensuring timely and accurate ...
Management
Responsible for managing Level 2 customer support on escalated order issues (PFS and LMD) from Customer Care, including order status research and ...
Document
Document and escalate external gig driver issues to gig support partners for research and problem resolution.
Technology
Provide first level tech support for in-store brand facilities internal apps (Ortec, Spectrum, Nash, Dryv, etc) and alert teams as required on trends which may ...
Develop
Develop and maintain a general knowledge or routing strategies.
Support
Provides direct support for customers and store personnel to ensure proper service levels, including resolving delivery issues with 3rd party providers and ...
Qualifications
Environment
High energy for working within a fast-paced environment. Ability to work within a team-centered environment.
Knowledge
Understanding of call center etiquette and first-call resolution. Understanding of the grocery delivery process and/or 3rd party delivery process.
Mapping
Map reading abilities and understanding of traffic patterns within the ADUSA regions.
Education
High School Diploma or Equivalent.
Call Center
Previous call center, dispatch, sales, or customer service experience preferred.
Communication
Excellent written and oral communication skills.
Experience
Two years of relevant experience.
About Us
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Learn More About Our Benefits - Click Here
For more information:
website: www.adusa.com
Legal Disclaimer: Ahold Delhaize USA is an equal opportunity employer. view full text Under the Federal Transparency in Coverage rule, group health plans are required to make publicly available machine-readable files that include in-network rates and out-of-network allowed amounts and billed charges. Click here to view the in-network rates and out-of-network allowed amounts and billed charges for health benefits offered by Ahold Delhaize USA. At Ahold Delhaize USA, we value Diversity, Equity, Inclusion and Belonging (DEI&B). Our employees and prospective employees are treated with respect and dignity. As an equal opportunity employer, we comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@adusa.com. view full text
- photo_library +9 Photos