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Sr Network Manager - Voice Engineering & Operations
Ahold Delhaize USA
Operations
mauldin, sc, usa
Posted on Apr 19, 2025
Company: Ahold Delhaize USA
Industry: Retail Services
Type: Full Time
Job Family: IT & Technology
Location: Mauldin, SC
Requisition No: 413403
About Us
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Learn More About Our Benefits - Click Here
For more information:
website: www.adusa.com
Legal Disclaimer: Ahold Delhaize USA is an equal opportunity employer. view full text Under the Federal Transparency in Coverage rule, group health plans are required to make publicly available machine-readable files that include in-network rates and out-of-network allowed amounts and billed charges. Click here to view the in-network rates and out-of-network allowed amounts and billed charges for health benefits offered by Ahold Delhaize USA. At Ahold Delhaize USA, we value Diversity, Equity, Inclusion and Belonging (DEI&B). Our employees and prospective employees are treated with respect and dignity. As an equal opportunity employer, we comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@adusa.com. view full text
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Primary Purpose
Position Summary
The Manager of Voice Engineering & Operations is a key leadership role that plays a vital role in the engineering, delivery and operations of the Retail ...
Position Details
This position is responsible for providing oversight of all retail voice operations, maintenance, and continuous improvement of Unified Communication services on ...
Schedule
Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations are Salisbury, NC; Chicago ...
Authorized to work in the U.S.
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties & Responsibilities
Leadership
Lead the integration and interoperability of UC with multiple applications and platforms Lead the planning, securing, and forecasting of Retail Voice/UC initiatives ...
Support
Build and lead a team of Voice Platform engineers, ensuring both project commitments and operational SLAs are being met, day-to-day priorities are ...
Technical
Monitor and address all development of third-party software integration activity and be accountable for ensuring quality and adherence to technical, security ...
Procedure
Define and create a well-organized quality retail voice system architecture that will promote reliability and ease of maintenance. Work with Voice platforms ...
Qualifications
Education & Experience
Bachelor's Degree in Computer Science, CIS or related (or equivalent related work experience). 10 or more years of experience in relevant job or field of ...
Proficiency
Must have experience managing complex SLAs in a multi-vendor environment. Experience with the configuration, design, installation, and maintenance ...
Knowledge
Experience working with major carrier networks and Intelligent Routing Platforms. Experience working with Cisco Voice Gateways and CUBE. Experience working ...
Skills
Experience creating new scripts, adding dialed numbers, interacting with admin scripts, CVP and major carriers. Experience with ISE and proficient in ...
Preferred
Master's Degree in relevant field of study, Additional trainings or certifications in relevant field of study. IT experience managing large scale UC/voice ...
About Us
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Learn More About Our Benefits - Click Here
For more information:
website: www.adusa.com
Legal Disclaimer: Ahold Delhaize USA is an equal opportunity employer. view full text Under the Federal Transparency in Coverage rule, group health plans are required to make publicly available machine-readable files that include in-network rates and out-of-network allowed amounts and billed charges. Click here to view the in-network rates and out-of-network allowed amounts and billed charges for health benefits offered by Ahold Delhaize USA. At Ahold Delhaize USA, we value Diversity, Equity, Inclusion and Belonging (DEI&B). Our employees and prospective employees are treated with respect and dignity. As an equal opportunity employer, we comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@adusa.com. view full text
- photo_library +9 Photos