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Service Delivery Analyst
Ahold Delhaize USA
IT
Quincy, MA, USA
Posted on May 7, 2025
Company: Ahold Delhaize USA
Industry: Retail Services
Type: Full Time
Job Family: IT & Technology
Location: Quincy, MA
Requisition No: 430159
About Us
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Learn More About Our Benefits - Click Here
For more information:
website: www.adusa.com
Legal Disclaimer: Ahold Delhaize USA is an equal opportunity employer. view full text Under the Federal Transparency in Coverage rule, group health plans are required to make publicly available machine-readable files that include in-network rates and out-of-network allowed amounts and billed charges. Click here to view the in-network rates and out-of-network allowed amounts and billed charges for health benefits offered by Ahold Delhaize USA. At Ahold Delhaize USA, we value Diversity, Equity, Inclusion and Belonging (DEI&B). Our employees and prospective employees are treated with respect and dignity. As an equal opportunity employer, we comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@adusa.com. view full text
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Primary Purpose
Position Summary
The Service Delivery Retail & Operations Analyst drives and executes the day to day delivery of services for all of retail and infrastructure technology technical support ...
Schedule
Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days.
Authorized to work in the. U.S.
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties & Responsibilities
Implementation
Drive, implement, and execute technical support that coordinates moderate to complex technical issues for resolution to support our local brands of Ahold ...
Create
Create and define continuous improvement of our supplier performance and defines new ways of working improvements for improved business delivery. Create ...
Environment
Identifies trends and anticipate problems in the environment and work with various IT functions to implement preventative measures.
Operations
Work cross-functionally across service operations to create, define and implement solutions that ensure consistent and efficient resolution of moderate to ...
Technical
Leverages critical technical tools to manage performance and technical support such as ServiceNow, monitoring tools, performance Analytics, etc.
Success
Stay informed about industry trends, emerging technologies, and best practices in system integration, using this knowledge to enhance your skills and ...
Qualifications
Experience
5 or more years of equivalent experience in relevant job or field of technology. Experience in an advanced role or technical capacity, leading teams directly or indirectly ...
Degree
Bachelors Degree in Computer Science or Technical field and Masters Degree in Technology and/or Business related field. Post graduate degree, advanced training ...
Knowledge
Solid understanding IT infrastructure and applications operations. Solid understanding of and demonstrated ability to apply Waterfall and Agile development ...
Planning
Ability to plan, prioritize and drive issues, tasks, and deliverables from concept to closure.
Leadership
Strong leadership skills including the ability to interact with personnel, build strong relationships at all levels and understand business imperatives.
Analysis
Strong analytical, problem solving and presentation skills.
Communication
Excellent written and verbal communication skills; ability to communicate up, down, and across the business.
Certification
Equivalent trainings/certifications/experience equivalency will be considered.
About Us
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
Learn More About Our Benefits - Click Here
For more information:
website: www.adusa.com
Legal Disclaimer: Ahold Delhaize USA is an equal opportunity employer. view full text Under the Federal Transparency in Coverage rule, group health plans are required to make publicly available machine-readable files that include in-network rates and out-of-network allowed amounts and billed charges. Click here to view the in-network rates and out-of-network allowed amounts and billed charges for health benefits offered by Ahold Delhaize USA. At Ahold Delhaize USA, we value Diversity, Equity, Inclusion and Belonging (DEI&B). Our employees and prospective employees are treated with respect and dignity. As an equal opportunity employer, we comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@adusa.com. view full text
- photo_library +9 Photos