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Technical Integrations Associate
Allego
IT
Waltham, MA, USA
Posted on Nov 13, 2024
Allego is looking for a Technical Integrations Associate who will work with our Customers’ business and IT teams to support the delivery of various technical integration services. As a TIA, you will own technical workstreams working with the customer’s IT and business partners as well with Allego’s SaaS Ops, Product and Development teams. You are a strong communicator who can coordinate activities across internal and external teams, manage project plans, timelines and deliverables, investigate and troubleshoot technical integrations and escalate appropriately. You understand how Allego can fit into a customer’s technology stack and the common use cases we can support across platforms. You will act as the customer’s main technical point of contact and lead workstreams to a technical close.
What You'll Do:
- Work directly with customer’s IT and business resources to design, configure and implement integrations including but not limited to Single Sign-on, Automated User Provisioning, Oracle CRM, salesforce.com and Microsoft Dynamics.
- Become a subject matter expert for Allego’s revenue enablement platform and related integration services.
- Lead technically focused customer calls and meetings
- Deliver custom overview presentations and live demonstrations of the available integrations.
- Respond directly to technical questions from customers as well as support Allego’s Customer Success team in their conversations with customers.
- Take ownership of continuous improvement and refinement of Allego’s integration service delivery.
- Keep current with technology trends and understand the competitive landscape.