Lead Technical Business Analyst



Posted on Tuesday, September 19, 2023

Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

As the Lead Technical Business Analyst, you will support our senior management team to develop strategic partnerships for the company, perform competitive assessments, support complex negotiations, identify key collaboration opportunities and partnerships, and support product development, marketing, and sales discussions through cross-functional collaboration. This position reports to the Senior Vice President of R&D Partnerships.

Core Responsibilities:

  • Project manage the development of technology partnerships with vendors, prospects and partners.
  • Provide analyses to support sales opportunities and support deal execution
  • Develop and customize ROI analysis for the partnerships we identify.
  • Research market trends, opportunities and potential partnership opportunities using creative approaches to structure and synthesize discoveries into executable strategies
  • Evaluate and pursue potential strategic partnership opportunities
  • Assist in the creation and ongoing maintenance of dashboards that track key metrics to create actionable business insights
  • Influence key stakeholders to support business projects
  • Coordinate with cross – functional partners to produce better business outcomes


  • 7+ years in a Business Analyst or similar role
  • Bachelor’s Degree in Business Management or related field preferred
  • Moderate to strong technical skills/experience is required
  • Strong quantitative and qualitative analytical abilities
  • Excellent oral and written communication skills are required
  • Experience with leading projects involving consumer or healthcare technologies preferred.
  • Familiarity with current technologies in the healthcare space is desired
  • Understanding of payer, provider, and hospital economics and trends is a plus
  • Demonstrated ability of using data to identify business insights & ROI analysis required
  • Excellent problem-solving skills
  • Analytical mindset
  • Attention to detail and ability to work independently are required
  • Proven ability to develop successful cross functional relationships with all stakeholders

Additional information

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

Salaried, Exempt Roles:

The typical base salary range for this position is $120,000- $165,000. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. In addition to base salary, this role may be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role. Some roles may be commission based, in which case the total compensation will be based on a commission and the above range may not be an accurate representation of total compensation.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific salary range based on the above factors listed.

Additional Benefits

  • Flexible Personal Time Off (Vacation time)
  • 401K match
  • Competitive healthcare, dental and vision insurance plans
  • Paid Parental Leave (Maternity and Paternity leave)
  • Employee Stock Purchase Program
  • Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
  • Free Subscription to the Calm App
  • Tuition Assistance Program
  • Pet Insurance