UX Sr. Designer



Austin, TX, USA
Posted on Friday, August 4, 2023

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Senior UX Designer
We are looking for a Senior UX Designer to join our Patient Portal and Payments team. In this role, you’ll work closely with other designers, cross-functional teams, clients, and patients to improve the billing and payment experience for millions of patients. We’re making patient billing a modern, convenient, and simpler consumer experience, while ensuring that patients’ online touchpoints are an extension of their relationship with their provider’s practice.

As a successful candidate, you will be a champion for our users and will embrace the challenge of transforming how patients understand healthcare costs and pay for their medical bills. You are passionate and have experience contributing to consumer-oriented design initiatives that have large scale impact to both delight consumers and achieve meaningful business outcomes. You seek out complex, detailed problem spaces to work in.

You have an eye for design, and the ability to spot small details that others might miss. You love finding ways to drive incremental but significant improvements that keep us moving towards a greater long-term vision. You bring curiosity, empathy, and a collaborative approach to everything you do.
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Job Responsibilities

  • Lead user research to support discovery on product roadmap initiatives, with support from a team of specialized researchers

  • Create low- to high-fidelity designs / prototypes leveraging an evolving design system to communicate concepts and ideas to other designers, cross-functional teammates, and stakeholders

  • Participate in the Agile development approach as the primary representative of user experience to a product owner and team of software developers

  • Identify opportunities for improvement in existing products

  • Make tradeoffs and inform decisions about project scope, design approach, and implementation


  • 3-5+ years of experience in UX design

  • Capable of working independently and prioritizing own work

  • Portfolio of work demonstrating solid user research, information architecture, workflow design, and interaction design skills

  • Ability to articulate your rationale for design decisions

  • Demonstrated experience of delivering implementation-ready, responsive designs for web experiences

  • Experience working with an inclusive design and accessibility mindset from the beginning of a project

  • Strong verbal and written communication skills demonstrated by presentation and storytelling ability

  • Motivated to develop a deep understanding of the financial side of the US healthcare system

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.