Sales Operations and Contract Manager



Sales & Business Development, Operations
Belfast, ME, USA · Burlington, VT, USA · United States · Atlanta, GA, USA · Austin, TX, USA · Remote
Posted on Thursday, August 31, 2023

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Overview:

The Manager of Sales Operations & Contracting is responsible for managing the team and workflows required to support the Client Organization (Sales and Customer Success Managers) with operational activities associated with the acquisition, onboarding and support of our client base. To succeed you need to be a strong problem solver and a results-oriented individual who provides exceptional customer service to stakeholders and clients.

The Manager, Sales Operations & Contracting will work in a team environment under the leadership of the Director, Sales Operations.

Specific responsibilities include but are not limited to:

  • Work in partnership with Sales, Customer Success and Onboarding leadership to ensure operational support mechanisms are in place and driving the business from customer acquisition through retention.

  • Through direct and indirect reports, manage the proposal and contracting process throughout the lifecycle of the client, ensuring adherence to workflows, required approvals and audit guidelines.

  • Hold team members accountable for day-to-day activities and adherence to turnaround times through daily, weekly and monthly report reviews.

  • Lead and grow the team by providing feedback and setting standards of exceptional service and performance. Ensure Employees are engaged, and the role continues to evolve to meet team, stakeholder and company needs.

  • Work cross functionally with Finance, Legal and IT teams to continually update, improve and automate interdependent workflows, as well as operationalize new services.

  • Manage, monitor, and review SalesForce Dashboards for accuracy and completeness.

  • Identify trends and operational improvements pertaining to the SalesOperations team and any stakeholders.

  • Other duties as assigned by Director, Sales Operations


  • Bachelor’s Degree

  • 3-5 years’ experience in a customer support and/or operational role

  • Proven ability to lead, mentor and coach a team.

  • Demonstrate a high degree of customer service and relationship building abilities with internal stakeholders

  • Proven and effective communication skills

  • Maniacal attention to detail

  • Capability and flexibility to work in a fast paced, deadline driven environment

  • Contracting related experience preferred

  • Experience with Microsoft Office Suite, especially Word and Excel

  • Experience with Salesforce and SalesForce CPQ system preferred

  • People Management experience a plus

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.