Onsite Training Associate



Multiple locations
Posted on Tuesday, November 7, 2023

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for an Onsite Training Associate to join our athena Onsite Training team within our Customer Success division. Your job will be to become an expert in the products and services offered through our athenaNet application and provide best-in-class onsite support to clients during their implementation period. The associate must have the professional presence, judgement, and influencing skills needed to guide client users to achieve optimal adoption of and maximum value from athenahealth products and services. They will deliver training and coaching opportunities through onsite and remote support engagements, coaching calls, and other support modalities.

You possess the ability to build strong customer relationships and deliver customer-centric solutions. You can find creative ways to execute even when the solution may not be clear. You can clearly convey messages by understanding the unique needs of different audiences. You gain the confidence and trust of others through honesty, integrity, and authenticity. You like a position not confined by office walls, and the flexibility of travel.

The Team: Our athena Onsite Training team provides onsite training and support for clients during their “go-live” period, which encompasses the formative first weeks of a client’s transition to athenahealth products. Onsite support occurs at client healthcare organization throughout the United States and its territories. Foundational Training is within the Coaching and Training Services organization, who is focused on customer performance.

Travel Requirements: This role requires high levels of travel, as onsite events are held at client locations throughout the United States. The training associate Associates are typically deployed to onsite projects four or five days per week, up to five weeks consecutively. Travel demands fluctuate based on client needs and may require travel on short notice and rarely on weekends or holidays. The training associate must be able to thrive in a fast-paced environment and independently manage unpredictable client schedules (Candidates need to be within a 1-hour window from a major international airport)

Job Responsibilities:

  • Facilitate the client go-live experience at assigned locations and serve as the go-to expert for the client (as well as resource for other athena staff) for matters related to athenaNet

  • In-office project support, which could include conducting mock go-lives to provide a virtual experience for clients unable to host on-site GLS personnel, conducting pre-live work including tablespace builds, and partnering with Coaching and Training Services to support end-user training and teaching best practices to users across several product families

  • Leverage sound judgement and influencing skills to ensure clients use athenaNet according to best practices and client-specific workflows

  • Deliver onsite and virtual, classroom-style training sessions and ad hoc one-on-one trainings in support of project goals

  • Deliver remote go live support and individualized provider coaching to optimize workflows

  • Execute contracted training engagements with all corresponding deliverables, including content preparation and review

  • Manage the dynamics of a heavy travel role by utilizing company and client resources responsibly and independently managing booking, changing, or canceled travel plans

  • Willingness to travel within the US and its territories each week for extended periods of time and occasional weekend/holiday travel to meet project requirements

  • Travel is required up to 80%

Typical Qualifications:

  • Driver’s license is required

  • Bachelor of Arts or Science degree or equivalent professional experience

  • Minimum two (2) years of direct experience training and assessing training needs; identifying, sourcing, or creating training materials; measuring and delivering results

  • Working knowledge of the revenue cycle or exposure to EHR/EMR in a sales, services, or implementation capacity for physician practices, hospitals, or health systems

  • Demonstrated flexibility in prioritizing and completing assigned and unexpected responsibilities

  • Excellent verbal and written communication skills

  • Effective time management and organizational skills with exceptional attention to detail

California: https://www.athenahealth.com/salary-range/ca-nontech-associate

Colorado: https://www.athenahealth.com/salary-range/co-nontech-associate

New York: https://www.athenahealth.com/salary-range/ny-nontech-associate

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.