Sales Operations and Contracting Associate



Sales & Business Development, Operations
Multiple locations
Posted on Wednesday, November 15, 2023

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Sales Operations and Contracting Associate

The Sales Operations & Contract Associate will provide support to the Sales and Customer Success teams by developing and processing athenahealth contracts. The Associate will also focus on operational improvements and creating processes to streamline and scale the Sales Operations workflow.

Job Responsibilities

  • Assist in the creation of proposals and contracts, as well as, processing fully executed agreements.

  • Review contracts for completeness and ensure they comply with the stringent Sarbanes Oxley (SOX) and SOC1 guidelines and are prepared for countersignature by authorized individuals.

  • Perform calculations to determine appropriate Bookings and Annual Revenue Implemented.

  • Follow up with the appropriate individuals to ensure contracts are received from the client in a timely fashion.

  • Triage requests from stakeholders. Review requests for discounts and custom pricing and triage to the Deal Desk as necessary. Ensure approvals are in place to accept pricing and operational exceptions, coordinating with Legal, Finance and the business as needed.

  • Provide direct support to assigned stakeholders.

  • Continually monitor accuracy of the data in the CRM through daily, weekly and monthly report reviews.

  • Support the client re-repricing and billing initiatives through generating proposals & contracts, as well as, reviewing existing client data.

  • Process termination letters and ensure attrition calculation is accurate and completed on time.

  • Manage the offboarding process for assigned clients.

  • Continually monitor accuracy of the existing client data in the CRM through daily, weekly and monthly report reviews.

  • Identify opportunities to improve productivity for Sales, Customer Success Mangers and Sales Ops. Document and implement improved processes, leveraging automation whenever possible.

  • Maintain and develop process documentation for operational improvements, new services, etc.and develop standard operating rhythm to utilize and monitor accuracy.

  • Support the partner payment process by validating data and performing calculations.

Typical Qualifications

  • Bachelor’s Degree

  • 2-3 years’ experience in a contracting or Sales Operations role

  • Experience with Microsoft Office Suite

  • Experience with SalesForce preferred

For candidates located in California, Colorado, New York City, and Westchester County (NY), please visit the following link for pay range information:



New York:

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.