Sales Operations Specialist



Sales & Business Development, Operations
Multiple locations
Posted on Saturday, November 18, 2023

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Sales Operations Specialist to join our Sales Operations team within our Finance division. You will create and process rate change contracts to support our Account Executive and Customer Success teams. But enough about us, let’s talk about you.

You are a detail-oriented individual looking to showcase your contracting skills in an exceedingly fast-paced environment.

The Team: Our Sales Operations group is a team of 40 within our Finance function. With over 160,000 (and climbing) providers on our network, this team works hand in hand with our Sales and Customer Success teams to put contracts in place to bring new providers onto and grow our network.

Job Responsibilities

  • Support organizational growth through ensuring completeness, accuracy and timeliness of contract creation and processing

  • Precisely execute contract changes related to our rate change process initiated by Account Executives or Customer Success

  • Perform existing client contract research in Salesforce, compiling data to support rate changes

  • Ensure that contractual terms and provisions follow processes, guidelines, and policies

  • Escalate to the appropriate decision maker when significant legal or financial risk is identified

  • Assist internal stakeholders as needed with training on the rate change process, including providing guidance on how to set up opportunities and submit requests

  • Daily monitoring of SalesForce dashboards to validate and process all closed opportunities

  • Work closely with Finance, Sales Operations and Billing to provide, in a timely manner, updates regarding sales orders

  • Update and maintain process-related reference documents

Typical Qualifications

  • Bachelor’s Degree or equivalent work experience

  • 1-2 years of proposals or contract experience preferred

  • Experience working with SalesForce Lightning and SalesForce Billing preferred

For candidates located in California, Colorado, New York City, and Westchester County (NY), please visit the following link for pay range information:



New York:

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.