Senior Member of Technical Staff - MLOps



Bangalore Urban, Karnataka, India
Posted on Tuesday, February 27, 2024

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

athenahealth is a progressive and innovation-driven healthcare software product company. We partner with healthcare organizations across the care continuum to drive clinical and financial results. Our expert teams build modern technology on an open, connected ecosystem, yielding insights that make a difference for our customers and their patients. We maintain a unique values-driven employee culture and offer a flexible work-life balance.

We are headquartered in Boston, US, and our India offices are in Bangalore, Chennai, and Pune.

About Analytics and AI:
Analytics & AI unleashes the power of athenahealth’s expansive healthcare information by applying advanced analytics, data science, and machine learning to petabytes of data. We are looking for smart, passionate team players who can help us improve the state of healthcare by tackling some of the most complex data science and machine learning challenges in the industry. We’re currently seeking a Senior Member of Technical Staff to join our Machine Learning Operations (MLOps) team.

Job Description: The MLOps team designs, develops, deploys, monitors, and assures the continuous operation of the athenahealth cloud-based platform supporting Machine Learning Algorithms. We strive for operational excellence, results-oriented and creative problem-solving, and a passion for helping our team-mates succeed.

What you'll do:

  • Be an integral part of a team responsible for a blend of developing and deploying Machine Learning algorithms in the cloud
  • Ensure our cloud-based ML training and serving platforms are available and performant, and that we can proactively identify problems
  • Build tools to improve speed, confidence and availability of our platform
  • Help build security into every step of the software & infrastructure development life cycle
  • Collaborate across multiple technical functions to ensure high availability, disaster recovery, and customer satisfaction.

You're a good fit if you:

  • Strive to solve manual & repetitive operations through automation
  • Enjoy learning new tools, languages, and frameworks
  • Enjoy a highly collaborative environment
  • Are organized and detail oriented
  • Have a strong customer focus
  • Have good communication skills and are calm under pressure
  • Have a high sense of ownership and a “can-do” attitude
  • Are willing to dig deep into infrastructure and code to solve problems
  • Are an enthusiastic self-starter with a commitment to learning

What we're looking for:

  • A bachelor’s degree in computer science, Engineering.
  • 5+ years of combined experience in Software/Data Engineering, MLOps, DevOps, or SRE teams
  • Strong hands-on experience in Kubernetes designing, creating, deploying, and maintaining enterprise-class ML models and services
  • Experience in Data Science or working with Data Scientists as stakeholders
  • Experience with model training pipelines using Kubeflow.
  • Experience deploying and maintaining Linux-based, highly scalable, and fault-tolerant enterprise-class software platforms.
  • Demonstrated experience with object oriented programming in Python.
  • Hands-on experience with any of the following technologies: Spark; Istio/service mesh architecture; cloud security; Terraform/CloudFormation
  • Hands-on experience with developing microservices in a Public Cloud environment such as Amazon’s AWS Services, Azure, or GCP.
  • Familiarity with common monitoring, log aggregation and metrics gathering platforms such as Grafana, Prometheus, and CloudWatch
  • Engineering experience with databases such as Snowflake, Postgres, MySQL, Redis, DynamoDB, etc.
  • Familiarity with common configuration management & orchestration tools such as Jenkins, Puppet/Bottlerocket, and Chef.

Responsibilities may include, but are not limited to:

50% [Primary Function] Technical Execution

  • Produce accurate, unambiguous technical design specifications to the appropriate detail
  • Deliver customer value in the form of high-quality software components and services in adherence with RPR policies on Security, performance, longevity and Integration testing
  • Estimate the size of development tasks in story points with the goal of 80% accuracy; begin to challenge others during estimation
  • Understand and follow coding conventions, architectures, and best practices
  • Write, debug, and deploy code to production; deliver timely fixes
  • Adhere to DOD (story definition of done) as part of the sprint, including unit tests, functional testing, code reviews, no regressions, bug fixes, documentation and adhere to best coding practices
  • Perform peer code reviews in order to ensure quality standards.

30% Contributions to the Team

  • Master the domain knowledge for area of assignment
  • Take ownership of what the team builds after the release; consider customer adoption as success criteria
  • Contribute to agile ceremonies to improve team performance
  • Volunteer for work in the backlog and commit to quality delivery; Coordinate efforts across te team to ensure completion and effectiveness
  • Participate and contribute to scrum meetings i.e. daily stand-up, sprint planning, readouts and retrospectives
  • Drive self-organization; help determine how the team functions in collaboration with your peers

20% Cross functional Coordination and Communication

  • Work collaboratively across the Technology and Product organizations to ensure alignment towards business goals
  • Builds strong relationships with cross-functional team members
  • Share business and technical learnings with the broader engineering and product organization, while adapting approach for different audiences

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.