Executive Director, Product Management, Platform & Data Services



Boston, MA, USA
Posted on Wednesday, April 17, 2024

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Executive Director, Product Management, Platform & Data Services

The Opportunity:

athena’s data platform is at the core of our business, and its future; building our capabilities for industry leading insights about provider performance and behavior, value-based care outcomes, managing bulk data movement across our business and enabling customer service experiences and power users of athena data products. We are seeking a dynamic, customer-oriented product leader to drive business, client service, and technical product management outcomes of our Data Platform, taking advantage of our cloud foundation to create industry leading data products and services. Candidates for the role will be equally grounded in managing large scale data platforms as they are in health care business areas like value base care, care team productivity, and data privacy.

Position Summary:

The Executive Director of Product Management will act as holistic owner of the product that will drive development priorities for their product portfolio. These will include building the product vision; engaging with the customer base to identify and represent the users of the product; making tradeoffs; and setting the priorities for development resource allocation. The Executive Director will interface with key leaders from across the organization to ensure consistency with all athena products and processes and will have a team of 8-10 direct reports (responsible for managing the key areas of the product). This team will be charged with successfully understanding and responding to trends in the marketplace that impact future vision and roadmap of the product portfolio; coaching PMs to build actionable backlogs of user stories for scrum teams; and helping to drive overall growth and effectiveness across the entire product’s scope; partnering effectively with other product leaders to manage internal platform services enabling data products across the organization.

Key areas of responsibility include partnering with engineering on athena’s 3+ PB data lake, data governance tooling, web analytics, ETL process, client facing analytics and reporting, new client data ingestion, and data services operations. Day to day activity will include leading the data platform road map and product management team, business case development, engaging with some of the nation’s leading value-based care organizations, managing relationships with world leading technology vendors, and teaming across service operations, engineering, and design groups.

This is a hybrid role based out of our Boston, MA office.

Job Responsibilities:

Act as Voice of Customer to Help Prioritize Product Vision

  • Communicate market and competition for your services; understand what is next and when to stay the course

  • Evaluate and respond to top product optimization opportunities from clients

  • Define new products and services by outlining approach to achieve desired outcomes within the boundaries of products

  • Enforce product boundaries that aligns with product strategy

  • Support resolution of product related prospect & client escalations

  • Develop perspectives on comprehensive product design, inclusive of software, knowledge, and service

  • Collaborate with Cross-Product Management Leaders to align on athena-wide success metrics including gross margin, Net Promoter Score, and KLAS rankings

  • Provide partnership and perspective to Product Marketing leaders that help elevate communications to customers and prospects

  • Determine strategies for knowledge-sharing between Product Management partners (including key clients, Sales, Account Management, Service Teams, etc.)

Product Roadmap Creation / Collaboration

  • Leverage insights and feedback from both clients and internal partners, to streamline process of gathering ideas/inputs that improve holistic product decisions

  • Maintain consistent and cooperative relationships with key network and client stakeholders peer groups included third party vendors and other contributors to ensure effective communication, timely decision making and appropriate escalation paths

  • Make critical business decisions including pricing and build vs. buy

  • Act as accountable party for long-term portfolio and product strategy

  • Define priorities for company release cadence process and work with Product Marketing on proper client and organizational messaging

  • Drives results – translates the overall objectives of the organization into actionable, quantitative plans and demonstrates an ability to overcome obstacles to delivery successfully

Team Leadership

  • Meet scorecard goals by leading, inspiring, and developing a team of athenistas, modeling effective relationship building, ensuring high employee engagement, and managing staff career progression

  • Lead workforce planning, staffing/forecasting of resource requirements across multiple geographies. Continually assess and optimize team structure as well as processes, policies, and procedures to ensure the efficiency and effectiveness

  • Ability to whiteboard strategy discussions with directs, help directs understand and own the overall strategic direction as well as executable plan to push out to broader teams

  • Set and monitor annual performance goals & objectives, including responsibility for performance appraisals

Typical Qualifications:

  • Bachelor’s Degree or equivalent combination of education, training, and experience is required

  • Experience in healthcare / health IT environment highly preferred; especially in heterogeneous data – ACOs (Accountable Care Organizations), Payer, or similar industry areas

  • 15+ years relevant product management experience; deep analytical skills

  • Technical understanding (data platforms, ETL, analytics, data science, data management – ability to gut check technical feasibility and timelines and remove technical development barriers)

  • Understanding of SaaS (Software as a Service) product management best practices, including experience in agile development environments

  • Proven record of accomplishment of successfully defining and managing SaaS and Cloud based software and data products throughout the entire product life cycle

  • Experience successfully managing both beta and QA releases

  • Experience leading teams and managing direct reports

  • Travel required, predicting 20-30%; time may vary and will include client site visits, conferences, trade shows, Sales and Marketing events, and trainings

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.