Senior Technical Writer



Marketing & Communications, IT
Chennai, Tamil Nadu, India
Posted on Tuesday, April 23, 2024

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Senior Technical Writer to join our Platform Operations team within our Product Optimization division. Your job will be to work collaboratively in an Agile environment with subject matter experts to document functionality changes and new functionality aimed at internal athenahealth developers and external partners who use athenahealth SaaS-based services on every bi-weekly and tri-annual release, meeting hard deadlines. Collaborate with product management, UX, and engineering to create technical documentation for API-related products and a range of technical and semi-technical topics.

But enough about us; let’s talk about you.

You are not only a highly proficient technical writer; you also have the technical skills and command of terminology that our developers are familiar with and use every day. You are an excellent communicator and presenter with an ability to maintain poise and a sense of humor in a fast-paced environment with immovable deadlines. As a diplomat, you can work effectively with a wide array of personality types and all job levels. You demonstrate the ability to write clearly, simply, and accurately. You have a knack for quickly and creatively solving problems and a capacity to assume sole and independent responsibility for the success of various projects. You are a consummate team player with dedication to client service. You are excited about enabling developers to build applications that are global.

The Team: Our Technical Writing and Platform operations teams engage closely with engineering and product teams to document functionality implemented as part of regular release schedules.

Job Responsibilities

  • Work collaboratively with the product team and other subject matter experts to document Platform and athenaNet functionality aimed at an internal audience of athenahealth developers and external partners who use athenahealth’s SaaS-based platform services. Document changes for biweekly and tri-annual releases, meeting hard deadlines.
  • Build System documentation, Technical Guides, User Guides, FAQs, Integration and API developer Guides
  • Work to attain a deep knowledge of athenaNet platform functionality.
  • Interview subject matter experts.
  • Document functionality in Microsoft Word, Confluence, MadCap Flare, and a content management system.
  • Test functionality in the systems.
  • Take screenshots in SnagIt.
  • Communicate regularly with SMEs to confirm accuracy of content.
  • Use JIRA to track documentation changes
  • Take online and in-person training.
  • Read online help and business documentation.

Typical Qualifications

  • Bachelor’s Degree in Technical Writing, Computer Science, or equivalent, with practical software engineering experience
  • 6+ years of professional experience authoring process documentation, user documentation, system admin doc, and online help
  • Experience maintaining a large amount of documentation for a product and establishing new content structures within it.
  • Demonstrated initiative in innovating and implementing workflow, process, and technical solutions.
  • Exceptional writing and interpersonal communication skills, including group presentation and relationship development skills
  • Knowledge of REST APIs, Healthcare FHIR and HL7 standards, and API documentation
  • Experience with documentation as code and using tools such as Swagger, Sphinx, or Jekyll.
  • Experience with web technologies, including (but not limited to) HTML and CSS, and JSON
  • Experience and knowledge of SQL.
  • Familiarity with Javascript, Typescript, and public cloud
  • Experience in designing and delivering developer-oriented documentation
  • Experience with Madcap Flare, Adobe RoboHelp, or similar authoring tool
  • Experience with SnagIt, Photoshop, or similar graphics tool preferred

Desired: Familiarity with Perl.

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.