Product Manager, Collector Platform Services



Boston, MA, USA
Posted on Wednesday, May 1, 2024

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Product Manager who will fill a critical role on our product management team where you will drive product design and deployment of product services for our clients. You will do so in an exciting environment driven by a desire to enable more efficient and effective care.

The Team:

The Collector platform services zone provides range of common services (like Payer data access, Intelligent automation etc.) needed to perform an array of different RCM functions effectively on behalf of clients. We are a passionate team of product, engineering, UX, and analytics professionals driven to maximize revenue cycle efficiency and effectiveness for our athenaCollector clients.

The Opportunity:

We are looking for an experienced and enthusiastic Product Manager to help guide product development and delivery for “Payer data access” service, which enables access into third-party portals and data repositories via user accounts (comprising usernames, passwords, client permissions, security questions, etc.) and APIs on a large scale.

You will work closely with the user experience team to understand client end user and leadership goals; prioritize the product roadmap for your team; collaborate with engineering to ensure delivery of high- quality, high-impact features; and drive rollout and adoption in partnership with product operations and client-facing teams.

But enough about us; let’s talk about you. You are passionate about problem-solving, and always take a customer-centric approach. You know how to energize cross-functional teams around a problem and use data to identify and prioritize solutions. You push and strive toward the best long-term solution while executing against that plan day-to-day. You can make tough trade off decisions between scope and schedule, while maintaining true focus on outcomes.

The Product Manager is responsible for one product area within their overarching Product’s portfolio; understanding the market and customer, contributing to a product vision, developing business cases, ensuring a product or set of product features meets business requirements and driving the creation and delivery of the product. This position will work daily within scrum teams defining and writing user stories, prioritizing product backlogs, and making trade off decisions between scope and schedule.

This is a hybrid role based in our Boston, MA office with an in-office expectation of one day/week.

Job Responsibilities

  • Drive ongoing backlog allocations and prioritization of customer jobs to solve within area of responsibility

  • Collaborate cross-functionally with counterparts and stakeholders in engineering, UX, analytics, product operations, and other teams throughout the organization

  • Define epics and user stories, clearly articulating business requirements for the problems we’re trying to solve - including UX/CX/Support requirements

  • Understand the market opportunity via user needs, market forces and applicable business models; with regards to what would best serve our clients today as well as in the future

  • Identify and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement

  • Partner with Product Management leaders to be the voice of product decisions within the organization; assist leaders in identifying business opportunities that will drive product success

  • Represent the customer for assigned product area, demonstrating responsibility for end-to-end customer journey and touchpoints


  • Bachelor’s Degree or equivalent combination of education, training, and experience is required

  • Understanding of healthcare revenue cycle / health IT environment preferred

  • 5+ years overall professional experience; 2-4 years of formal product management experience or related experience driving results cross-functionally

  • Experience bringing products to market

  • Understanding of product management best practices, including agile development

  • Demonstrated success at driving innovation in a dynamic environment using analytic and quantitative capabilities

  • Excellent verbal and written communication skills; ability to explain your positioning to key stakeholders around the company in an effective way

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at for assistance.