Operations Associate



Chennai, Tamil Nadu, India
Posted on Wednesday, May 15, 2024

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for Operations Associate to join our Operations team. Your Job will be responsible for working on resolving claims and or tasks associated to US healthcare RCM.

But enough about us; let’s talk about you.

You are a curious person who is great at identifying problems and seeing them through to resolution. You also will partner with our quality team to ensure training opportunities are identified and will own training related action items to drive better business outcomes .

The Team:

The operations team holds accountability of critical parts of workflows of athenahealth. We execute driving key initiatives in athenaClinicals and athenaCollector by working with our customers as well as internal stakeholders. We are responsible for leveraging the knowledge in the athenaNet platform in order to improve the product and advance our services.

Job Responsibilities

  • Analyze complex breakdowns in the process associated with follow-up, denials management, payment posting related and or clinicals related issues through performing root cause analysis and provide appropriate next steps to BPO teams
  • Accountable to drive workflows, directives and new work assignments with the BPO teams at the capacity of SME and trainer
  • Drive process specific calls with BPO teams to drive better outcomes in quality

Typical Qualifications

  • Bachelor’s degree or equivalent
  • 5-7 years’ experience in fast paced environment
  • Previous experience in healthcare RCM environment, mandatory

about athenahealth

  • Our Mission: To unleash our collective potential to transform healthcare.
  • Our Location: This role is located in Chennai .This office has a cafeteria, coffee café and outdoor space.
  • Our Culture: If you crave transparency, innovation and the ability to make an impact, you’ve come to the right place. Being an athenista is all about taking initiative, questioning the norm, making things radically simple and celebrating diversity. We are all working hard towards a cause that impacts every one of us, healthcare, and we take time to celebrate company accomplishments and our people.
  • Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, tuition reimbursement, collaborative work spaces.

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.