Service Operations Analyst



IT, Operations
Belfast, ME, USA
Posted on Wednesday, May 15, 2024

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary: The Remittance Tracking Operations Analyst is responsible for analyzing a queue of work related to revenue cycle success. You are responsible for the timely and accurate resolution of claims to resolve open AR and surface opportunities to improve outcomes. You will work independently, but within a team structure to following established processes and identified best practices. This includes research, and resolution of claims/records through analysis, contacting payers through established channels (portal, phone etc.)and taking appropriate actions to minimize client work and drive timely resolution of AR. This work also includes identifying trends, data analysis and process improvement/workflow enhancements to support the creation of a thriving ecosystem that delivers accessible, high-quality and sustainable healthcare for all.

Responsibilities may include, but are not limited to:

85% Task-Based Work

  • Ensures accurate entry of information into athenaNet and trading partner applications.

  • Builds and maintains expert subject matter knowledge of assigned processes in order to be a resource for clients and internal stakeholders

  • Works with key stakeholders (internal and/or external) across geographies to perform tasks and/or claim work

  • Removes obstacles and works independently to ensure accurate completion of assigned work within specified turnaround times and adhering to established goals

  • Prioritize work effectively in a fast-paced environment

  • Demonstrates flexibility & adaptability when business directives change

  • Possesses a high level of attention to detail and holds self to equally high-quality standards

  • Embodies athenahealth’s values and behaviors

  • Leverages all available resources to solve problems

10% Trend Identification/Critical Thinking & Problem Solving

  • Identify and surfaces workflow inconsistencies to drive better outcomes

  • Communicate opportunities for innovation and process refinement

  • Evaluate alternative methodologies when applicable and implements appropriate solutions

  • Present information and concepts in a professional and organized manner

  • Leverage all available resources to solve problems

  • Identify error trends/opportunities and escalate where appropriate

  • Navigate the organization with professionalism

5% Training & Professional Development

  • Participates and actively engage in training opportunities

  • Share information with teams when appropriate and contribute to teams success

  • Accept, deliver and implement both positive and constructive feedback

  • Initiate opportunities to experience and learn new skills in support of personal career development

  • Provide training & mentoring to peers to ensure client needs are met and work is completed accurately

  • Becomes an engaged and active participant in athenahealth’s teaching and learning culture by demonstrating tenacity and teamwork

  • Demonstrates commitment to becoming a subject matter expert

Education, Experience, & Skills Required:

  • Relevant professional experience preferred

  • Effective communication and business writing skills

  • Microsoft Office Suite, basic computer skills including proficient typing and navigation

Behaviors & Abilities Required:

  • Effective oral and written communication and interpersonal relationship skills

  • Self driven planning and organizational abilities

  • Time management skills and ability to prioritize work based on criticality

  • Critical thinking and problem-solving skills

  • Works independently as well as part of an extended, cross-functional team

  • Experience working with cross-functional groups and teams to achieve common goals

  • Flexibility and adaptability in approach to challenges to achieve desired outcomes

  • Displays initiative, tenacity and flexibility in a fast-paced team environment

  • Attention to detail

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at for assistance.