Marketing Operations, Senior Analyst

Athenahealth

Athenahealth

Marketing & Communications, IT, Operations
Chennai, Tamil Nadu, India
Posted on Thursday, May 23, 2024

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

The Senior Marketing Operations analyst performs various data quality activities such as Data refresh, data analysis & validation to ensure Salesforce data is accurate, complete, standardized, and unique. The Sr. analyst is responsible for coordinating effectively with Marketing stakeholders to understand & correlate the requirements of ADHOC requests received and effectively process the requests within TAT and with accuracy, with limited guidance. The Sr. analyst will also propose and be part of various data quality projects to enhance Salesforce data quality. This individual will be a highly motivated, self-starter with strong knowledge of research and use of the internet to retrieve the required information. Have strong web research skills and decision-making capabilities to identify the trustworthy source of information.

Responsibilities May Include, But Are Not Limited To

  • Create and update the Practices, Hospitals, Health systems, ACOs, Payers and other US healthcare organization based on Company websites, web research and third-party sources to ensure that the Salesforce data represents US healthcare market.
  • Create and update the Executives, Physician and non-clinical staff information based on Company websites, web research and third-party data sources.
  • Perform CRM data quality activities such as records creation, update, deduplication, etc., in CRM to ensure data is complete, accurate and consistent.
  • Ensure that all assigned tasks and requests are managed and processed within TAT and with accuracy, with limited guidance.
  • Perform data imports and data refresh based on requests from various stakeholders adhering to data quality rules and ensuring a duplicate free load & ensure that accurate & timely information is available to Marketing & Sales users.
  • Complete ad-hoc data quality research requests within TAT with accuracy using strong decision-making capabilities, with limited guidance.
  • Initiate and be part of projects to enhance CRM data quality and to ensure that Salesforce data better represents US healthcare market.

Requirements

  • Bachelor’s degree (mandatory)
  • 4-7 years’ experience working in CRM (preferably Salesforce) and CRM fusion tools.US Healthcare Industry knowledge preferred.
  • Marketing operations work experience preferred.
  • Strong experience and hands-on in web research and data validation, with good problem solving and decision-making skills is mandatory.
  • Intermediate knowledge MS Excel skills with very good hands-on experience is mandatory.
  • Strong data analytical skills with the ability to uncover critical insights and drive action.
  • Must possess strong verbal and written communication skills.
  • Strong interpersonal skills as well as excellent time-management skills, with a proven ability to be highly productive and efficient in a team driven environment.

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.