Inflow/Service Outcomes Associate



Belfast, ME, USA
Posted on Thursday, May 23, 2024

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary: As a Service Line support Inflow/Service Outcomes Associate, you will be responsible for proactively monitoring drivers, service outcomes and collaborate to develop insights through dashboards and other reporting tools to surface performance against KPI’s. You will develop and execute on project plans to favorably influence KPI’s. By monitoring and analyzing data to drive improved Service Line performance, you will identify, surface and execute on projects to drive improved outcomes, mitigate unnecessary work and improve client performance.

Job Responsibilities:

  • Develop, utilize and/or collaborate on reporting and dashboards to proactively monitor operational performance against KPI’s

  • Proactively monitor key metrics, identifying opportunities for improvement, developing and executing on project plans to reduce cost and/or improve performance

  • Regularly present to leadership on progress against goals and KPI’s

  • Align initiatives with company-wide and department-specific goals

  • Actively participate in Agile ceremonies

  • Represent and advocate the Service Line point of view when facing off with stakeholder teams

  • Provide consultation to stakeholder teams on Remittance Tracking services and processes

  • Partner with multiple stakeholders to coordinate and execute on projects, identifying risks, milestones and/or roadblocks to maintain progress on initiatives

Typical Qualifications

  • Minimum 2-4 years professional experience with healthcare operations

  • Ability to drive initiatives to successful completion and closure

  • Working knowledge of the Agile process framework and ceremonies (experience a plus)

  • Demonstrated project management skills and knowledge of various Project Management and workstream tools including; Jira, Confluence, Smartsheets, and Sharepoint

  • Ability to develop data through existing reporting tools, including Sigma and BI dashboards

  • Mastery of the entire suite of Microsoft Office applications

  • Experience working with diverse cross-functional groups and teams to achieve common goals

  • Ability to prioritize competing priorities, manage several projects simultaneously, meet deadlines, and communicate potential conflicts to your leadership

  • Demonstrated leadership skills and ability to influence and direct others

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at for assistance.