Senior Clinical Informatics Associate



Multiple locations
Posted on Friday, May 24, 2024

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are seeking a Senior Clinical Informatics Associate to join our Clinical Informatics team. This position will play a key role in clinical and technology optimization and innovation efforts across the organization, leading various projects, and programs, proactively looking for efficiencies and workflow enhancements, participating in customer clinical governance councils and onboarding clinical workstreams, and mentoring other team members.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

This is a hybrid role and can be based at either our Boston, MA office or our Belfast, Maine office, with the expectation of being in the office one day/week.

The Opportunity

The clinical informaticist will use their healthcare and IT experience to act as a liaison between our customers/clinicians and the organization to educate, support, facilitate change, and assure optimal use and evolution of the organization’s health information technology assets. You will collaborate cross-functionally on mitigating challenges facing our customers related to the adoption and use of our EHR technology and partner with Customer Success and Voice of the Customer on driving achievement toward client-specific organizational objectives and strategic goals.


  • You will support the optimization of the electronic health record, participate in the strategy development, and support the safe and efficient design of the EHR

  • Promote future and present system functionality by assisting with design, building, and testing of our clinical information systems

  • Contribute to a strategy for using clinical terminologies in advanced healthcare IT systems, including how medical terminologies support knowledge management

  • Translates clinical practice information between clinicians/customers and product developers, analysts, designers, developers, and other key stakeholders in the organization

  • Assesses opportunities for technology improvements with data in collaboration with clinician feedback to understand workflows, define problems, and recommend and implement solution

  • Analyzes and interprets patient, clinical, or information systems data to improve clinical care delivery and standards of patient care

  • Utilizes data analytics, industry trends, and best practice guidance to support the development of clinical decision support rules that drive optimal patient outcomes and support population health and quality efforts

  • Collaborates on the design, development, testing, selection, implementation, and evaluation of new or modified informatics solutions, data structures, and decision-support mechanisms that are relevant to the medical care of patients

  • Collaborate cross-functionally with clinical content, patient safety, product owners, designers, compliance, regulatory affairs, and other stakeholders to design and implement safe and compliant features and functionality

Typical Qualifications

  • Bachelor’s degree or equivalent combination of education, training, and experience is required; Master’s in informatics desired

  • Clinical experience as an RN, LPN, MD, DO, PharmD or similar clinical background

  • 1-3 years’ experience in clinical informatics; ideally with at least 2+ years of experience working with athenahealth Electronic Health Record (EHR) technology, preferably in an enterprise environment

  • Strong knowledge of ambulatory practice clinical workflows, clinical processes and an understanding of ambulatory clinical operations and quality management

  • Strong problem solving, analytical and process skills

  • Familiarity with data science principles such as the collection, management, analysis, and application of organization data

  • Knowledge of standard medical terminologies (ICD10, CPT, SNOMED, LOINC, RXNorm, etc.)

  • Knowledge about clinical decision support preferred

  • Experience of statistical analysis and database SQL preferred

  • Experience with Confluence, JIRA, or project management tools preferred

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at for assistance.