Product Strategy Manager



Product, Operations
Boston, MA, USA
Posted on Friday, June 7, 2024

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Manager of Product Strategy to help drive perspective on how to differentiate the athenaClinicals product offering in market through the development of meaningful performance metrics and proof points. The Product Strategy arm of the R&D organization drives long-term, strategic planning and go-to-market efforts for the product line.

In this role, you will be responsible for gathering market and competitor insights and understanding prospect and customer needs to support key business investment decisions around new performance metrics. Working alongside Product Analytics and Product Management teams, you will refine and execute on a multi-year roadmap of new performance metrics, including defining what “good” performance looks like and setting performance benchmarks for metrics. You will also work with Marketing and client-facing teams to inform development of content and communications for the launch of these new offerings to our customers and the market.

But enough about us, let’s talk about you!

You are passionate about problem-solving, and always take a customer-centric approach. You know how to energize cross-functional teams around a problem and use market research and data to identify and prioritize solutions. You’re also able to work closely with Marketing, Sales and other customer-facing teams to understand customer and prospect needs, and work with Product Management teams to translate needs into solutions.

You are well-versed in healthcare market trends and skilled at translating those to internal and external audiences. You have strong attention to detail and passion for building effective products and processes. You are at your best when tackling new problems and supporting innovation.

Job Responsibilities

  • Leads market research and competitor analyses to identify opportunities where performance metrics and proof points would support the product’s value proposition
  • Supports strategic direction using deep understanding of market trends mapped to athenahealth’s product’s strengths and opportunities and those of our competitors'.
  • Develops and executes on a multi-year performance metric roadmap that meets the expected outcomes of our customers and market needs.
  • Works with Product Analytics and Product Management teams to understand the design or technology implications of solution ideas.
  • Meets with current customers and prospects to deepen strategic understanding of incentives and use-cases.
  • Ensures alignment between Sales/Marketing market segments and product roadmap strategies. Collaborates with Research function within Marketing as needed.
  • Define the value proposition and inform the development of content and communication related to new market proof points
  • Support Marketing and Sales enablement efforts to ensure optimal understanding and usage of new proof points
  • Evaluate and help respond to top product optimization opportunities from customers; support resolution of product related prospect & customer escalations.
  • Supports business development and deal activity as a Product subject matter expert

Typical Qualifications

  • Bachelor’s Degree required; 3-5 years of experience in healthcare required and market research & analysis desired.
  • Ability to lead research projects and data driven analysis.
  • Comfortable solving ambiguous problems using both quantitative and qualitative data, and synthesizing information to deliver key insights.
  • Strong analytical skills and emotional intelligence.
  • Understanding of product management best practices and technical capabilities, including agile development
  • Desire to succeed in a fast-paced environment where things don’t always go according to plan.
  • Healthcare industry expertise and interest in becoming an expert in athena’s full suite of products through formal instruction and your own initiative.
  • Strong influencing skills with the ability to establish relationships with stakeholders at all levels in the organization.

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at for assistance.