Associate Systems Manager



Chennai, Tamil Nadu, India
Posted on Wednesday, June 12, 2024

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for Associate Systems Manager to join our Ambulatory Integration Delivery team. Your Job will be the one who designs, builds, and implements novel tools and processes to support the operations. He/She is responsible for ensuring the team achieves established weekly and monthly deliverables and metrics while maintaining appropriate quality standards. But enough about us, let’s talk about you.

You have a desire to work in healthcare and make a difference. You are proactive. You are not afraid to get technical. You enjoy being exposed to various layers of technical healthcare integration components. You are detail oriented, analytical, data-driven and are a problem solver. You enjoy working within a team and enjoy collaborating cross-functionally. You communicate and listen effectively. You are familiar with Agile product development and strive to operate within a LEAN environment. You have experience and knowledge related to Hospital/Ambulatory workflows and Healthcare information systems.

The Team: Ambulatory Integration Delivery team is a part of larger “Data Liquidity Build” zone within Integration Services of Athenahealth that bridges the gap between the legacy data into Athena. This team is a group of data import/migration functionality experts with good domain knowledge of database schema and health record type. We perform iterative process within tools to make data transfer friction less. The team works directly with Project Managers to make the transition onto Athena as seamless as possible. The team’s duty is to make sure that the integrity of legacy health data is brought into Athena with the utmost level of quality

Job Responsibilities

  • Manage a team that build and delivers a variety of integrations requiring direct client and vendor communication.
  • Collaborate with other internal stakeholders (including Customer Success Managers, Program Managers, Product and Development) to ensure successful technical implementations.
  • Perform active analysis and testing to identify defects and/or critical workflow gaps for new and custom product integrations. Collaborate with internal R&D teams as well as external vendors and facilitate necessary meetings to drive product prioritization and resolution.
  • Work with athena’s leadership team, both in Chennai and in the US, to develop and execute a long-term vision and strategy.

Typical Qualifications

  • Bachelor’s/master’s degree in engineering, Computer Science, Science, Statistics, Management or other quantitative fields.
  • PMP certification
  • 6 to 8 years of work experience around Data mining, cleansing or electronic data interchange (EDI).
  • 6 to 8 years of project management experience, including management of technical projects with significant cross-functional interdependencies.
  • 5+ years of people management experience.
  • Strong communication skills and an ability to effectively engage with members of geographically disparate teams in India and the US.

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.