Patient Engagement Specialist

Athenahealth

Athenahealth

Multiple locations
Posted on Wednesday, July 3, 2024

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Patient Engagement Specialist

We are looking for a Patient Engagement Specialist to join our Chronic Care Management (CCM) team within our Product Management division. In this role, the Patient Engagement Specialist will work to serve as an extension of the provider practice by raising awareness of the CCM Program as well as educating patients, gaining their consent, and preparing them for the program. Come join a team that’s working to bring care management services to patients with high-risk chronic conditions on behalf of our customers!

Job Responsibilities

  • Reach out to patients via telephone, video, and email on behalf of the primary care doctor
  • Educate eligible patients on the value of the program, their qualification and how the program works
  • Address related patient questions
  • Enroll patients in a new CCM program and schedule time with the patient and the Care Manager
  • Interact with Enrollment Team Lead and provider practice to collaborate and share updates and insights regarding patients and patient panel

Typical Qualifications

  • Associates degree required
  • 2+ years of experience required in customer service or inside sales
  • Previous healthcare experience preferred
  • Personal demeanor that expresses empathy with a patient-focused mindset and engagement
  • Proven adaptability in a high-volume sales space, ability to meet deadlines, and metrics
  • Strong communication and telephonic skills
  • Experience with CRM and sales systems preferred
  • Comfortable with a wide variety of software tools

For candidates located in California, Colorado, New York City, and Westchester County (NY), please visit the following link for pay range information:

California: https://www.athenahealth.com/salary-range/ca-nontech-associate

Colorado: https://www.athenahealth.com/salary-range/co-nontech-associate

New York: https://www.athenahealth.com/salary-range/co-nontech-associate

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.

https://www.athenahealth.com/careers/equal-opportunity