Senior Product Manager, Patient Self-Scheduling



Austin, TX, USA
Posted on Tuesday, July 9, 2024

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for an experienced Senior Product Manager to help lead our patient self-scheduling portfolio within our Patient Experience R&D subdivision. Patient scheduling is a critical function for modern practices to expand patient access. Key responsibilities include: understanding the customer and end user, driving to a product vision, developing business cases, ensuring a product or set of product features meets business requirements and driving the creation and delivery of the product. This position will work daily within scrum teams defining and writing user stories, prioritizing product backlogs, and making trade off decisions between scope and schedule.

You have a passion for curing complexity in healthcare with a focus on improving the patient experience and building a seamless configuration experience for the practice user. Your drive allows you to achieve meaningful results, with empathy for the user of our products and services. You are able to influence both horizontally and vertically inside and outside of an organization. You appreciate the software development process and the varying personalities in the cross-functional groups that we work with. You possess the ability to prioritize and multi-task in a face paced environment, manage multiple complex projects simultaneously, meet deadlines, and demonstrate sound judgement when determining whether to act independently or escalate.

The Team: The Scheduling zone supports the diverse scheduling needs of our clients and their patients. We aim to deliver a suite of scheduling solutions to help customers increase efficiency during the scheduling process. We are a mission-driven, cross-functional team of product, engineering, UX, analytics, and patient safety professionals. We collaborate to deliver an efficient, tailored, and intuitive experience for our healthcare provider and staff so they can deliver high quality patient care.

This is a hybrid role located at our Austin, TX office with the expectation to be in the office one day/week.

Job Responsibilities

  • Drive ongoing backlog allocations and prioritization of customer jobs to solve within area of responsibility

  • Define epics and user stories, clearly articulating business requirements for the problems we’re trying to solve, in support of and partnership with UX and Engineering team members

  • Understand the market opportunity via user needs, market forces and applicable business models; with regards to what would best serve our clients today as well as in the future

  • Identify and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement; requesting analyses to inform backlog

  • Partner with Product Management leaders to be the voice of product decisions within the organization

  • Serve as Product Owner for scrum teams covering assigned product area

  • Partner with Product Management leaders to drive portfolio and product strategy

  • Engage with Sales, Customer Success, Product Marketing, and other internal partner teams as needed to determine best ways to communicate product to customers; and to assist Product Management leadership with service descriptions

  • Contribute to the development of overall product management team by lending your knowledge and experience to teach others what you know

Typical Qualifications

  • Bachelor’s degree or equivalent combination of education, training, and experience required

  • 7+ years overall professional experience, inclusive of a minimum of 4 years of product management experience

  • Experience working with Agile (Scrum) teams

  • Understanding of healthcare / health IT environments and the landscape of clinical practice and workflows

  • Excellent verbal and written communication skills, especially with senior leaders and customers

  • Experience testing and validating value of products in the market

  • Demonstrated success at driving vision and prioritization of products in a dynamic environment using analytic and quantitative capabilities

  • Travel to customer sites across the country for user research; 10%

  • Ability to explain your positioning to various people around the company in an effective way

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at for assistance.