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Senior Product Management Associate, Patient Pay & Insurance
Athenahealth
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Boston, MA, USA
Posted on Jul 31, 2024
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for a Senior Product Management Associate to join our Collector Product within our Patient Pay & Insurance zone. In this role, you will be responsible for learning the business problems that our zone builds software to address, the current state functionality of our products and the opportunities we have to improve our customers’ key performance metrics. You will execute outcome-focused roadmaps based on general product opportunities as well as athena’s corporate strategies. And you will have extremely strong written and verbal communication skills in order to effectively articulate business problems and lead cross-functional teams to build impactful solutions while being able to evangelize your product vision both internally and to our customers. Ultimately, the senior associate will support athena’s mission to improve healthcare for our customers as well as their patients.
The Team:
About Collector’s Patient Pay & Insurance zone: Our team of product managers are building new and exciting capabilities to improve how we help health practices collect the right patient insurance, understand eligibility benefits, improve cost transparency, drive effective billing workflows and offer flexible payment solutions. We believe that our success is attributed to a diverse group of individuals that prioritize teamwork and open-minded collaboration to design and build the best solutions we can for our customers. We value both qualitative and quantitative inputs throughout our product delivery cycle as we build iterative solutions that bring value to our customers early and often.
This is a hybrid role with the expectation to be in the Boston, MA office one day/week.
Job Responsibilities
Understands team responsibility within the athenahealth ecosystem & accordingly conceptualizes product/feature definitions to deliver value
Focuses on business problems before solutions
Serves as Product Owner for scrum teams covering assigned product area(s)
Defines roadmaps, OKRs, epics and user stories that clearly address business problems
Maintains an analytic / problem solving mentality
Exercises value driven prioritization
Able to make tough decisions and be the voice of the product vision within the organization
Communicate equally well with Sales/Marketing teams as with Engineering teams & leading the conversation to planned outcomes
Employs strong negotiation & logical-reasoning skills to ensure making the right tradeoffs
Confident in sharing your knowledge & experience with Product Management leaders to drive portfolio and product strategy
Support feature rollouts through alpha, beta and general availability by collaborating with customer-facing teams, analyzing feature impact, and preparing communications
Typical Qualifications
Bachelor’s Degree or equivalent combination of education, training, and experience is required
1-3 years or product management experience
2-5 years working with stakeholders in a business environment, working with cross-functional groups
Experience with customer service, customer experience design, or customer success in an IT environment preferred
Agile software development experience or certification a plus
Prior experience in healthcare and RCM (Revenue Cycle Management) workflows is a big plus
Technical understanding (mobile, SaaS, data) – ability to gut check technical feasibility and timelines and remove technical development barriers, preferred
Understanding of product management best practices, including agile development, preferred
Experience with analytics and data-driven decision-making
Demonstrated success at driving innovation in a dynamic environment using analytic and quantitative capabilities
Excellent verbal and written communication skills; ability to explain your positioning to key stakeholders around the company in an effective way
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.
This job is no longer accepting applications
See open jobs at Athenahealth.See open jobs similar to "Senior Product Management Associate, Patient Pay & Insurance" Mass Technology Leadership Council.