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Senior Product Manager, Patient Relationship Management
Athenahealth
Product, Customer Service
Austin, TX, USA
Posted on Friday, August 23, 2024
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Senior Product Manager, Patient Relationship Management
The Patient Experience sub-division is looking for an experienced Senior Product Manager to help bring to market a Patient Relationship Management (PRM) solution. You’ll play a key role facilitating a comprehensive product strategy across product divisions and feature teams. You’ll also act as the product owner for patient outreach capabilities within the PRM solution itself.
The Team
The PRM team is a new team in Patient Experience and is yours to help shape. This team will work closely with Consumer Engagement, Product Delivery and Consumer Messaging teams to deliver enhanced patient outreach capabilities for a PRM solution. This team will thrive on collaboration, building something from the ground up, and driving growth.
This is a hybrid role with the expectation to be in the Austin, Texas office one day a week.
The ideal candidate will:
Be a strategic-minded, data driven, product leader with proven experience
Be a passionate product leader who can geek out on the details while seeing the forest through the trees
Bring industry experience and expertise in CRM solutions
Have experience defining 0 to 1 products
Be the ultimate team player
Job Responsibilities
Facilitate the PRM product strategy across R&D
Manage the product vision and roadmap
Identify the problem you are trying to solve and target audience
Drive a focused MVP for a target segment
Define success metrics to validate your product; lead go-to-market plans for new product offerings
Serve as Product Owner covering assigned product area
Support feature rollouts that involve patient messaging through alpha, beta and general availability by collaborating with customer-facing teams, analyzing feature impact, and preparing communications
Engage with Sales, CSM, Product Marketing, and other internal partner teams as needed to determine best ways to communicate product to customers
Define epics and user stories, clearly articulating business requirements for the problems we are aiming to solve
Partner extensively with Engineering and Analytics teams to understand patient behavior and key engagement KPIs to measure Feature effectiveness
Typical Qualifications
7+ years professional experience, inclusive of a minimum of 4-6 years of product management experience
Bachelor’s degree or equivalent combination of education, training, and experience is required
Understanding of product management best practices, including agile development environments
Stays up to date with growing marketing trends, tactics, and frameworks
Technical experience using lifecycle communication tools like Salesforce Marketing Cloud, Iterable, Braze Customer.io, etc.
Experience working with stakeholders in a business environment across cross-functional groups
Demonstrated success at driving results in a fast-paced environment and managing simultaneously competing priorities
Excellent verbal and written communication skills
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.