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Data Operations Associate
Athenahealth
Operations
Chennai, Tamil Nadu, India
Posted on Dec 5, 2024
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for Data Operations Associate to join our Sales & Marketing Data Operations division. You perform various data quality activities such as Data refresh, data analysis & validation to ensure Salesforce data is accurate, complete, standardized, and unique. The associate is responsible for end-to-end project management coordinating effectively with Marketing stakeholders to understand & correlate the requirements of ADHOC requests received and effectively process the requests within TAT and with accuracy.
But enough about us, let’s talk about you.
You are a highly motivated, self-starter with strong knowledge of research and use of the internet to retrieve the required information. Have strong Excel, intermediate SQL skills and decision-making capabilities to identify the trustworthy source of information
The Team: AHI CRM Operations team is responsible for managing provider data in Salesforce, ensuring the data is current, consistent, accurate, complete and reflective of US Healthcare industry for Marketing and Sales consumption. The team also provides operational support such as Lead processing, campaign processing, mass data updates and data research for Marketing and Sales teams.
Job Responsibilities
- Create and update the Practices, Hospitals, Health systems, ACOs, Payers and other US healthcare organization based on Company websites, web research and third-party sources to ensure that the Salesforce data represents US healthcare market.
- Create and update the Executives, Physician and non-clinical staff information based on Company websites, web research and third-party data sources.
- Perform CRM data quality activities such as records creation, update, deduplication, etc., in CRM to ensure data is complete, accurate and consistent.
- Ensure that all assigned tasks and requests are managed and processed within TAT and with accuracy, with limited guidance.
Typical Qualifications
- Bachelor’s degree (mandatory)
- 7-10 years’ experience working in CRM (preferably Salesforce) and CRM fusion tools.
- US Healthcare Industry knowledge and Marketing operations working experience preferred.
- Must have strong Excel, intermediate SQL skills
about athenahealth & Diversity Statement.
- Our Mission: To unleash our collective potential to transform healthcare.
- Our Location: This role will be based in Chennai, India. Our Global Headquarters is located in Watertown, MA, just a few miles from Boston. We have two other India locations in Bengaluru and Pune .
- Our Culture: If you crave transparency, innovation and the ability to make an impact, you’ve come to the right place. Being an athenista is all about taking initiative, questioning the norm, making things radically simple and celebrating diversity. We are all working hard towards a cause that impacts every one of us, healthcare, and we take time to celebrate company accomplishments and our people.
- Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces.
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.