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Commercial Strategy & Operations Senior Associate
Athenahealth
Operations
Multiple locations
Posted on Jan 12, 2025
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Job Title: Commercial Strategy & Operations Senior Associate - Sales Enablement Platform Specialist
Position Summary:
This team member will lead the implementation and management of a sales enablement platform, ensuring it aligns with company workflows and strategic objectives. Responsibilities include configuring the platform, organizing content, and developing training materials for user onboarding and support. The position requires collaboration with marketing, sales, and product teams to maintain content relevance and accuracy, while also establishing governance guidelines. Regular analytics and performance monitoring will be conducted to assess platform usage and identify improvement opportunities. The individual will work cross-functionally with various teams, participate in strategic discussions, and provide ongoing support to enhance the sales enablement process.
Essential Functions (Duties and Responsibilities):
50% Platform Implementation and Management
Lead the comprehensive implementation and ongoing administration of a sales enablement platform
Configure and customize the platform to align with company sales workflows and strategic objectives
Design and maintain content organization, taxonomy, and user access protocols
Develop and refine sales content repositories and learning pathways
15% User Enablement and Support
Create robust onboarding and training materials for sales team platform usage
Conduct platform training sessions for sales representatives and sales leadership
Provide ongoing technical support and troubleshooting for platform users
Track and resolve user-reported platform issues and enhancement requests
10% Content Strategy and Governance
Collaborate with marketing, sales, and product teams to ensure content relevance and accuracy
Establish and enforce content management guidelines and best practices
Regularly audit and clean up platform content to maintain high-quality, up-to-date resources
Develop and implement content tagging and searchability strategies
10% Analytics and Performance Monitoring
Generate regular reports on platform usage, content engagement, and sales enablement effectiveness
Analyze user behavior and platform metrics to identify improvement opportunities
Create dashboards and visualizations to communicate platform performance
Recommend strategic adjustments based on data insights
10% Cross-Functional Collaboration
Work closely with sales, marketing, commercial training, product, and IT teams
Participate in platform roadmap planning and continuous improvement initiatives
Represent platform interests in relevant strategic discussions
5% Ongoing Enablement Support
Operate as a key member of the sales enablement team
Provide ad-hoc support as needed for growing team
Education & Experience Required:
Advanced certifications in sales enablement or platform administration preferred
Proven experience with sales enablement platform (minimum 1-2 years administration experience)
Exceptional organizational and project management capabilities
2-4 years of experience in sales operations, enablement, or similar role
Previous experience implementing and managing sales technology platforms
Demonstrated ability to work effectively in fast-paced, collaborative environments
Knowledge and Skills Required:
Strong understanding of sales enablement technologies
Proficiency in data analysis and reporting tools
Advanced Microsoft Office skills
Strong communication skills (written and verbal)
Ability to translate technical concepts for non-technical audiences
Detail-oriented with high standards for quality and accuracy
Proactive problem-solving approach
Customer service orientation
Adaptability and willingness to learn
Strong interpersonal and teamwork skills
Strategic thinking and analytical mindset
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.