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Member Of Technical Staff
Athenahealth
IT
Bangalore Urban, Karnataka, India
Posted on Mar 18, 2025
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for a System Software Development, Associate to join our athenaIDX Hosting and NSS teams within our Cloud Infrastructure Engineering division. This job will serve as an entry point into the CIE team ensuring our customers’ requests are resolved quickly, accurately, and with the highest quality of customer service. But enough about us; let’s talk about you.
Success in this role will require troubleshooting acumen, curiosity, patience, and a strong sense of ownership. You’ll play a crucial role triaging issues, gathering requirements, solving technical problems, and building sustainable solutions.
Our Tech Ops team within athena is primarily responsible for enhancing and maintaining the core infrastructure and database structure for athenaIDX customers hosted by athena and owned by the customer to help keep a stable experience for them.
Job Responsibilities
· Provide high quality phone support to our customers and when necessary, triage issues to the system administrator team
· Provide support to monitor and maintain customers’ environments
· Assist with daily system checks, creation of users and printers, and other technical duties
· Assist in creating customer metrics reports
· Help write process or knowledge base documents
· Participate in monthly off-hours preventive maintenance every 3rd Sunday of the month
· Reconcile data in reports and documentation
· Assist with system teams in administrative duties which include customer communications and meeting notes
· Work with internal teams to resolve customers issues
· Provide focused, timely, high-quality resolutions for escalated customer issues
· Demonstrate organization skills and the ability to manage multiple and changing priorities
· Knowledge of Linux and, Window OS
· DevOps experience preferred
Typical Qualifications
· Bachelor’s Degree or equivalent
· 2 -5 years’ experience in technical help desk role
· Demonstratesd analytical thinking/problem solving ability
· Tenacity & creativity in handling customer issues
· IT operations or infrastructure experience well as experience with hosted solution environments.
· Demonstrates organization skills and the ability to manage multiple and changing priorities
· Knowledge of Linux and Window OS
· DevOps experience preferred
About athenahealth
· Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all
· Our Location: This role will be based in Chennai, India. Our Global Headquarters is located in Boston, MA. We have two other India locations in Bengaluru and Pune
· Our Culture: At athenahealth, our employees (or “athenistas”) are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients, and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for a company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you
· Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces, and dog-friendly offices - just to name a few
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.