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Senior Product Manager
Athenahealth
Product
Bangalore Urban, Karnataka, India
Posted on Jun 4, 2025
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
athenahealth is a progressive, innovation-driven software product company. We partner with healthcare organizations across the care continuum to drive clinical and financial results. Our expert teams build modern technology on an open, connected ecosystem, yielding insights that make a difference for our customers and their patients. We maintain a unique values-driven employee culture and offer a flexible work-life balance. As evidence of our rapid growth and industry leadership, we were acquired by the world’s leading private equity firm “Bain Capital” in 2021 for $17bn! and we have many new strategic product initiatives.
We are headquartered in Boston, and our other offices are located in Atlanta, Austin, Belfast, and Burlington. In India, we have offices in Bangalore, Pune, and Chennai.
Position Summary: We are looking for a Product Management Senior Manager to join the athenahealth Value-Based Care (VBC) Programs team in Bangalore. At the cutting edge of the healthcare market’s shift towards value based care, the Care Monitoring and Collaboration Zone works with an industry leading client base to deliver capabilities to enable patient-centric care, from Care Management to Quality Management to Care Pathways. This role in particular will focus on the capabilities built into our Electronic Health Record (EHR) to help organizations define Clinical Programs for guiding and measuring the treatment of patients.
We are looking for a mission-driven, innovative, and outcomes-oriented teammate to join us in our quest to change healthcare for the better. You will have an understanding of the market and customer, contributing to a product vision, developing business cases, ensuring a product or set of product features meets business requirements and driving the creation and delivery of the product. In this specific role you’ll become a subject matter expert in Quality Management and Clinical Care Protocols. This position will work daily with a dedicated scrum team defining and writing user stories, prioritizing product backlogs, and making trade off decisions between scope and schedule.
Responsibilities:
· Serve as Product Owner for scrum teams covering assigned product area
· Represent the customer for assigned product area, demonstrating responsibility for end-to-end customer journey and touchpoints
· Drive ongoing backlog allocations and prioritization of customer issues to solve within area of responsibility
· Partner with UX to research the problem space, identify the user needs, and conceptualize a solution
· Identify and frame user-centered problems effectively
· Define epics and user stories, clearly articulating business requirements and acceptance criteria for the problems we’re trying to solve - including UX/CX/Support requirements
· Partner with UX in UI/UX design development and partner with Engineering in the development of the features
· Identify and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement – Requesting analyses to inform backlog
· Support fix and feature rollouts through alpha, beta and general availability by collaborating with customer-facing teams, analyzing feature impact, and preparing communications
· Partner with Product Management leaders to drive portfolio and product strategy
· Engage with Sales, CS, Product Knowledge, and other internal partner teams on customer issues, including understanding problems and impact and communicating product decisions and next steps
Typical Qualifications:
· Bachelor’s Degree required; Degree in Business, Product or Computer Science preferred
· Understanding of healthcare / health IT environment preferred
· 12+ years of product management experience
· Agile experience or certification a plus
· Demonstrated ability to distill complex problems and design effective and scalable solutions
· Demonstrated success at driving innovative results in a fast-paced environment and managing simultaneously competing priorities using analytic and quantitative capabilities
· Experience working with stakeholders in a business environment across global, cross-functional groups
· Excellent verbal and written communication skills
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers