Customer Success Manager

BitSight

BitSight

Administration
Lisbon, Portugal
Posted on Friday, September 8, 2023

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

  • We invented the cyber ratings industry in 2011
  • Over 3000 customers trust Bitsight
  • Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, Argentina, and remote

Do you enjoy driving customer satisfaction and working with customers to find creative ways to solve business challenges? Are you excited about nurturing relationships with users and learning about their business requirements? If so, the BitSight customer success team might be a great fit.

As a Customer Success Manager, you will be responsible for ensuring high levels of satisfaction, driving adoption and ensuring customers attain their goals and maximize the value they realize from using BitSight. You will work closely with the customer becoming an extension of their team while also helping our Sales Reps identify expansion opportunities and renewal risks. You will be responsible for communicating the voice of the customer within Bitsight, at all levels. Your ability to plan, organize, and proactively drive customer programs will ensure ongoing success with your customers. Your aptitude for preventing and solving problems will ensure repeat customers and turn them into BitSight advocates. You should have great communications skills and the ability to work with customers ranging from technical IT security personnel to business focused CISOs and other C-level executives. A proven track record of providing high levels of customer satisfaction is imperative.

BitSight is a fast growing SaaS startup that has already established itself as the standard in the nascent security ratings market. BitSight Security Ratings help companies manage the information security risk associated with their vendors and insurers and understand the full extent of the risk they are assuming when underwriting cyber insurance policies. Our easy to understand ratings are integrated into processes at thousands of top organizations throughout the globe.

Responsibilities

  • Primary point of contact for designated accounts, serving as a advocate for customer needs to drive success

  • Support our customers and partners in their efforts to successfully use and operationalize BitSight platforms and data

  • Perform customer on-boarding, health checks, business reviews, strategic planning, and issue resolution

  • Collaborate with Product Management on product enhancement prioritization based on customer needs

  • Develop materials and presentations for C-Suite executives for business reviews

  • Lead internal initiatives to drive process improvement, efficiency, and enhancement of CSM practices

Requirements

  • Strong verbal, written, and interpersonal skills, as well as excellent planning and organizational skills. Fluent in Spanish and English is required.

  • Experience in Customer Success with a proven track record of managing multiple accounts and driving multiple projects to completion.

  • 2-3 years of post-sales/pre-sales with proven experience in engaging and managing relationships with customers

  • Ability to troubleshoot and solve customer issues independently

  • Security or risk management experience preferred

  • Project Management, Program Management, and Consulting skills are valuable but not required

Diversity. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you’re feeling excited about the job description you just read. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in Bitsight’s mission and can contribute to our team in a variety of ways.

Additional Information for United States of America Applicants:

Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email . This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

Qualified applicants with criminal histories will be considered for employment consistent with applicable law.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.