Senior Business Systems Analyst



Portugal · Remote
Posted on Tuesday, May 14, 2024

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

  • We invented the cyber ratings industry in 2011
  • Over 3000 customers trust Bitsight
  • Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

What you'll do as a Business Systems Analyst:

  • Assess business unit system needs and objectives, consulting with business units on challenges with current applications, enhancements, or functionality.

  • Lead technical administration of various systems, including but not limited to HubSpot, Salesloft.

    • Bonus if includes: Zift, Gainsight, and Salesforce.

  • Utilize ETL tools to manage data transformations between marketing and channel systems, overseeing integrations with various tools.

  • Collaborate with other business operation teams on system administration, data integrity, centralized reporting, access management, and security management.

  • Manage user access, provision roles, and data access according to organizational data security policies and user roles, including customizing roles to meet business requirements.

  • Conduct quarterly reviews and audits of end-user accounts, permissions, and access rights in conjunction with IT Audit.

  • Act as the single point of contact for managing the Change Management processes in these systems.

  • Support end-user access issues, including troubleshooting and root cause analysis.

  • Manage and monitor service details and notifications related to patching, critical updates, and downtime.

  • Ensure data model integrity and alignment across all key systems.

  • Design, develop, test, document, and deploy high-quality business solutions across all marketing and channel systems.

What you'll bring to the Business Systems Analyst role:

  • Bachelor's degree in Computer Science, Management Information Systems, or a related field, or equivalent technical experience.

  • Minimum of 5-7 years of relevant experience in a systems analyst role, with at least 2 years in Marketing Automation Systems supporting a global user community.

  • Proficiency in governance and ticketing systems (e.g., JIRA, Jira Service Management).

  • Experience with ETL tools for system integrations.

  • A consultative approach to engaging with internal teams and vendors, providing solutions and industry best practices.

  • An active listener keen on delivering tailored solutions to BitSight’s business needs.

  • A strong interest in the SaaS software industry and an eagerness to learn and apply industry best practices.

  • Leadership skills to manage both short-term and long-term projects involving team members at all company levels, both technical and non-technical.

Diversity. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you’re feeling excited about the job description you just read. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in Bitsight’s mission and can contribute to our team in a variety of ways.

Additional Information for United States of America Applicants:

Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

Qualified applicants with criminal histories will be considered for employment consistent with applicable law.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.