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Product Manager, Technical, Ring Subscriptions
Blink
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See open jobs at Blink.See open jobs similar to "Product Manager, Technical, Ring Subscriptions" Mass Technology Leadership Council.IT, Product
hawthorne, ca, usa
Posted on Apr 3, 2025
DESCRIPTION
Ring is looking for a Product Manager to join the Subscriptions team. In this role, you will be working cross functionally to gain insights, define requirements, and develop solutions to support the growth of Ring subscription products. This includes working closely with engineers, support, and our business partners to maintain and support our existing subscriptions and guide new products to launch. You will be the point of contact for improvement initiatives for our subscribers and customer support team while leading and executing process changes.
Key job responsibilities
• Take high level direction and turn a strategic plan into a tactical plan.
• Manage prioritization and trade-offs for customer experience, performance and features.
• Manage the day-to-day product owner tasks of ticket writing, product acceptance, prioritization and backlog grooming.
• Identify key performance indicators, strive for improvement, and communicate progress.
• Regularly identify insights and form hypotheses to validate through research.
• Provide cross-functional reporting insights into customer and support data.
• Facilitate alignment across the subscription, customer service, engineering, legal, marketing, and content teams for existing and new subscriptions.
• Effectively use data and metrics to back up assumptions, business value, and identify customer pain points.
• Working with stakeholders to identify areas of opportunity and agree upon requirements
A day in the life
You will work alongside your peers on the Subscriptions team to identify innovative solutions that will create improvements for our existing products and help launch new exciting initiatives. You will develop mechanisms to gather customer and support feedback, analyze data, and present your recommendations. You will drive strategic thinking to help inform decisions aimed at making sure the business is providing the best value to our customers.
About the team
The Ring Subscriptions product management team is responsible for all areas of the roadmap, spanning new product launches, lifecycle, international expansion and working with the engineering team on scalability. We work closely with all cross-functional teams including engineering, program management, sales, marketing, UX, accounting, and legal to name a few. We strike a balance between moving fast and bias for action, and data-driven decision making and customer obsession.
BASIC QUALIFICATIONS
- 5+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience with end to end product delivery
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
PREFERRED QUALIFICATIONS
- Knowledge of agile product development and life-cycle management process
- Experience leading cross-functional teams to deliver products and online services on tight deadlines
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,300/year in our lowest geographic market up to $201,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
This job is no longer accepting applications
See open jobs at Blink.See open jobs similar to "Product Manager, Technical, Ring Subscriptions" Mass Technology Leadership Council.