Vice President, Product Design & UX Research



Product, Design
Cambridge, MA, USA
Posted on Thursday, November 9, 2023

Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.

What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

Role overview

We are seeking a Vice President of User Experience to join our high-performing team on our transformational journey from the largest automotive shopping marketplace to an end-to-end transaction-enabled platform where consumers and dealers alike can buy and sell cars with the most selection, convenience, and trust. This inspirational leader will set the user experience vision and strategy for CarGurus and will be the driving force to develop a user-centered design approach that delivers an experience that delights customers and builds loyalty. Reporting to the Chief Product Officer, this seasoned, innovative, creative, strategist will lead our User Experience (UX) Design and Research teams and act as a trusted business partner to our engineering and product teams. Their decisive leadership will drive design priorities to solve our customers’ largest pain points while ensuring our marketplace platform is both aesthetically appealing and highly functional. This role is pivotal in maintaining our commitment to delivering a best-in-class user experience that drives user satisfaction, adoption and engagement.

What you'll do

Leadership and Strategy:

  • Be the driving force behind our UX, Design, and Research vision and be an active, decisive, strategic voice and advocate on the CarGurus Senior Management Team.
  • Provide design and product thought leadership throughout our marketplace, portfolio of products and services and overall customer experience.
  • Build alignment and drive focus to ensure the customer experience is at the forefront of our work and decision making.
  • Drive user-centered design thinking throughout the organization and ensure alignment with business goals.
  • Establish and maintain design guidelines, design systems, and best practices.

Team Leadership:

  • Manage, mentor, and inspire a team of UX designers, researchers, and other UX professionals.
  • Foster a collaborative and innovative design culture within the organization.
  • Provide coaching and support to help the team reach its full potential.

User Research and Insights:

  • Champion user research and usability testing to gain deep insights into user needs and behavior.
  • Utilize research findings to inform design decisions and product enhancements.
  • Collaborate with cross-functional teams to drive data-driven design improvements.

Design and Prototyping:

  • Oversee the creation of wireframes, mockups, and prototypes to visualize design concepts.
  • Ensure designs are user-friendly, aesthetically pleasing, and responsive across multiple devices.
  • Drive the design process from concept to final implementation, collaborating with developers and product managers.
  • Thread our new brand identity throughout our products, developing a new and modern UX/UI design system

Continuous Improvement:

  • Monitor user feedback and analytics to identify areas for improvement and act on them.
  • Lead A/B testing and usability studies to optimize the user experience continually.
  • Stay up-to-date with industry trends and emerging technologies to enhance the product's UX.

Stakeholder Collaboration:

  • Collaborate closely with product management, engineering, marketing, and other departments to ensure seamless integration of design and user experience into the product development process.
  • Represent the user's perspective in cross-functional discussions and decision-making.

Budget and Resource Management:

  • Develop and manage the UX budget, ensuring efficient use of resources.
  • Make strategic decisions on tools, software, and staffing requirements.

Who you are

  • Strategic leader with strong intellectual curiosity, operational proficiency, and a bias for action that has resulted in a history of inspiring high-performing teams and driving results.
  • You’re a Catalyst for Impact with a strong performance orientation, demonstrating ownership for your work and a passion to achieve key outcomes, strong analytical and problem-solving skills, and an ability to roll up your sleeves and get stuff done.
  • You’re a Coach who brings strong conscientious people management capability with success in building and leading high performing teams.
  • You’re a strong Communicator, sharing our vision and bringing people along.
  • You’re a Change Leader with a proven track record of applying fresh, creative ideas to long-standing complex challenges.
  • You’re a Caring Collaborator, able to build relationships and influence business leaders at all levels including the executive team.
  • You’re purpose and values driven, with a reputation for integrity, ownership, and inclusion.

What you'll bring

  • 15 years of experience overall with 10 years of proven experience as a UX leader, responsible for Design and Research teams and advocating for customer experience
  • Strong portfolio showcasing a range of successful user-centered design projects, with ability to articulate their overall impact.
  • Proficiency in design and prototyping tools (e.g., Sketch, Figma, Adobe Creative Suite).
  • Strong understanding of usability principles, journey mapping techniques, information architecture, and interaction design.
  • Experience working with agile development methodologies.
  • Experience running and using research to support evidence-focused design decisions.
  • Excellent leadership and team management skills with experience building and leading cross-functional, diverse and highly engaged teams.
  • Ability to collaborate with engineering, marketing and other executive teams and leaders to ensure design implementations meet our CarGurus standards.
  • Exceptional communication, storytelling, presentation, and interpersonal skills with proven ability to influence internal and external stakeholders.
  • Results-driven and committed to delivering exceptional user experiences.

Working at CarGurus
We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We want to know what only you can bring to CarGurus.