Senior Internal Communications Partner



Marketing & Communications
Cambridge, MA, USA
Posted on Wednesday, June 12, 2024

Who we are

At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.

What we do

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

Role overview

Car shopping is complicated. At CarGurus, we use data and technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our work’s made a real impact. We’re the most-visited car-shopping site in the US, and we’re expanding globally. Ready to come along for the ride?

As CarGurus continues to grow and scale, we want to ensure that our employees continue to feel connected to, engaged in, and aligned with our mission and how their work contributes to our success. To do this, we need to be thoughtful and intentional about how we communicate within and across the organization.

As part of the Internal Communications team, this role will leverage deep subject matter expertise to develop and execute strategies, content, and communications that drive deeper alignment and execution toward CarGurus’ mission and goals, foster community and belonging across our global teams, and develop and retain employees.

What you'll do

  • Own strategy, planning, and production for key company-wide forums including quarterly Town Hall meetings and annual Company Kickoff.
  • Partner with senior leaders on large scale, high-impact initiatives (including change management and culture initiatives), developing and implementing tailored internal communications solutions based on business and stakeholder needs.
  • Build strong relationships with stakeholders across the business, leveraging influence to shape meaningful, employee-centered communications strategies and build mutual accountability toward results.
  • Use knowledge of business goals and unique audience needs to develop a wide range of clear, easily accessible content (e.g. emails, FAQs, manager guides, videos, and more) that drives impact.
  • Manage the development and execution of manager- focused communications, empowering CarGurus’ people managers with the information and resources they need to best support their teams.
  • Manage our internal communications content calendar(s) in collaboration with key stakeholders; assist in editorial planning to ensure all communications are delivered to the right audience, at the right time, and through the right channel.
  • Optimize strategies to ensure we’re using the most effective approach by leveraging best practices, employee feedback, and channel data.
  • Be a champion for clear, human, and impactful communications across the company.

Who you are:

  • 5 - 8 years of experience
  • B.A., MA in Communications or Marketing preferred
  • You're a strong writer with exceptional attention to detail, and you can translate complex concepts into clear and concise communications
  • You’ve built integrated communications programs and strategies to support business objectives and managed them from concept to execution
  • You have experience in digital content creation, including video, blog posts, e-newsletters, podcasts, and more; graphic design skills are a plus!
  • You have experience managing content across digital platforms (e.g. intranet, wiki, websites, Slack, etc.)
  • You're able to collaborate and communicate with a diverse group of stakeholders, including executive leadership and employees at all levels and global locations
  • You’re driven to execute projects in a timely fashion and can adapt and thrive in a fast-paced environment
  • You’re passionate about making an impact and building a workplace where all employees can grow and thrive!

Working at CarGurus

We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

We welcome all

CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid