Senior UX Content Designer

Constant Contact

Constant Contact

Waltham, MA, USA
Posted on Thursday, October 19, 2023

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

We have an opening for a talented and creative Senior UX Content Designer to join our dynamic team. As a Senior UX Content Designer, you will play a crucial role in crafting user-centric experiences by designing and implementing content strategies that enhance the usability and overall satisfaction of our products and services. You will work closely with cross-functional teams, including UX/UI designers, developers, and product managers, to ensure consistency and alignment with our brand voice and user needs.

What You'll Do:

  • Develop and execute content strategies that align with user needs and business goals - ensure that content is clear, concise, and user-friendly
  • Information Architecture: Collaborate with UX/UI designers to create information hierarchies, sitemaps, and content structures that optimize user journeys
  • Write, edit, and curate content for various parts of our product, mobile app, and other digital interfaces
  • Define and maintain a consistent brand voice and tone that resonates with our target audience. Ensure that all content aligns with the established voice and tone guidelines
  • Content Testing: Conduct usability testing to evaluate the effectiveness of content and make data-driven improvements
  • Establish content guidelines and maintain a content style guide to ensure consistency and quality across all touchpoints
  • Collaborate effectively with designers, developers, product managers, and other stakeholders to integrate content seamlessly into the overall user experience
  • Ensure that all content is accessible and complies with accessibility standards (e.g., WCAG).

Who You Are:

  • Proven experience in UX content design, information architecture, or a related role
  • Expertise in crafting persuasive and compelling sales and marketing content that drives engagement, boosts conversions, and ultimately accelerates business growth
  • Strong writing and editing skills, with a portfolio showcasing your content design work
  • Familiarity with UX/UI design principles and tools such as Figma
  • Understanding of SEO best practices
  • Excellent collaboration and communication skills
  • Detail-oriented with a strong commitment to delivering high-quality content
  • Agency or commercial experience a plus
  • Bachelor's degree in English, Journalism, Communications, or a related field (Master's degree preferred)

#LI-HK1 #LI-Hybrid

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.
Pay Transparency - All Employees
$108,400$135,500 USD

Why You’ll Love Us:

  • We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
  • Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
  • You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
  • A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. To promote the safety of our employees, their families and our community, where permitted by applicable law, we require all new hires to be fully vaccinated against COVID-19 prior to their first day of work.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.