Head of Quality Engineering

Constant Contact

Constant Contact

Quality Assurance
Waltham, MA, USA
Posted on Thursday, April 18, 2024

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

We have an opening for a Head of Quality Engineering (QE) to lead a team that helps improve the quality, deliverability, and user experience of CTCT’s product offerings. You will lead a highly collaborative QE team that is engaged with every phase of the software development life cycle. You will own the QE strategy for the company and be responsible for implementing it throughout the engineering organization.

The Head of Quality Engineering will work closely with Product and Engineering stakeholders to deeply understand the business and technical requirements of what must be delivered. You will participate in product ideation to help determine the best way to deliver value while upholding CTCT’s high standards in quality and maintainability. Your team will be responsible for determining the quality metrics to be incorporated into the “definition of done,” as well as measuring the technical performance of CTCT’s applications.

As a member technology leadership team, you will be responsible for the career guidance and development of the members of the Quality Engineering department. This includes staying abreast of industry developments, stimulating innovation, and prototyping new tools and quality initiatives with other engineering leaders.

*This is a hybrid role requiring time spent with the team in our Waltham, MA headquarters.

What you'll do:

  • Create and design application and software testing processes
  • Track software quality and drive improvements
  • Build out automated testing processes
  • Advise best practices and optimizations throughout testing and bug-fixing processes
  • Collaborate with fellow software QA leads to develop test plans and new approaches for seeking out bugs and exploits in end-user-facing applications
  • Establish and implement rigorous reporting and monitoring systems

Who you are:

  • 15+ years of experience leading and inspiring large teams, with demonstrated ability to work across a global matrix
  • Ability to put strong communication, leadership and influencing skills to work
  • Proven experience in a senior leadership role managing product portfolios across multiple geographies
  • Develop and recommend innovative and cost-effective solutions
  • Proven track record of managing cross-functional teams in a matrix organization
  • Analytical approach to troubleshooting
  • Experience with Playwright
  • Experience with software release management
  • Bachelor's degree is Computer Science or related field

#LI-HK1 #LI-Hybrid

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.
Pay Transparency - All Full Time Employees
$208,800$261,000 USD

Why You’ll Love Us:

  • We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
  • Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
  • You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
  • A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.