Sr Manager, People Operations & Rewards

Constant Contact

Constant Contact

People & HR, Operations
Waltham, MA, USA
Posted on Saturday, June 1, 2024

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

We have an opening for a Senior Manager of People Operations & Rewards to join its People & Culture Team. If you like to work with highly motivated and empowered people AND you have people management experience leading HR Operations & Total Rewards teams then this could be the right role for you. This position will report to the Sr. Director, HR Operations & Total Rewards supporting the People & Culture team, and all of our amazing employees across the U.S.

In this pivotal role, you will have the opportunity to spearhead initiatives that enhance our organization's ability to attract, retain, and develop top talent. You will be responsible for upholding and optimizing our comprehensive HR programs, policies, and processes that align with our company's objectives and values.

If you are a strategic thinker, passionate about cultivating a culture of excellence, and thrive in a fast-paced environment, we want to hear from you. Join us as we elevate the employee experience to new heights.

*This is a hybrid role working with your team from our Waltham, MA office a few days a week*

What you’ll do:

As the Senior Manager of People Operations & Rewards, you will collaborate closely with cross-functional teams to ensure seamless execution and alignment with business goals. Your expertise in compensation, benefits, employee relations, and HR processes will be instrumental in driving efficiency, scalability, and employee engagement.

  • Manage 4 direct reports to accomplish business goals while also empowering and developing the team to think critically and creatively to solve new challenges efficiently with minimal supervision.
  • Drive people operations including ownership of onboarding, orientation & offboarding; day-today employee relations and questions; and immigration management.
  • Work with the Senior Director, Benefits Lead, HR & Company Leadership to maintain and innovate a competitive total rewards program for Constant Contact; including compensation strategy and planning; benefits evaluation; and ownership of open enrollment.
  • Uphold, audit and refine the HR Operations strategies policies and procedures, developing and implementing new solutions as required by business objectives
  • Oversee all aspects of total rewards programs, including compensation, benefits and recognition
  • Collaborate with larger HR team to identify and drive initiatives to enhance employee engagement, retention and performance
  • Collaborate with stakeholders to optimize HR systems in support of a seamless employee experience
  • Leverage HR metrics and tends to inform decision making and continuous improvement

Who you are:

  • 8+ years of progressive experience in HR Operations with demonstrated achievements in total rewards management
  • Strong knowledge of compensation principles, benefits administration and HRIS platforms (Workday, ServiceNow preferred)
  • You are solution-oriented, carefully balancing the right opportunities to seek guidance or influence independently
  • Savvy with HR systems and reporting; Workday and ServiceNow experience preferred
  • Experience with the tools that help us work together and do outstanding work; experience with Google Suite, Microsoft Office, and Slack preferred)
  • You will enjoy working with diverse groups of people/personalities and are able to remain calm even in stressful situations
  • You have strong verbal and written communication skills
  • You have high attention to detail and are process-oriented


The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.
Pay Transparency - All Full Time Employees
$134,800$168,500 USD

Why You’ll Love Us:

  • We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
  • Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
  • You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
  • A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.