Director, Partner Success and Growth

Constant Contact

Constant Contact

Sales & Business Development
Waltham, MA, USA · Loveland, CO, USA · Waltham, MA, USA · Boston, MA, USA
Posted on Tuesday, July 9, 2024

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

As the Director of Partner Success and Growth, you will be working to execute a variety of programs dedicated to growing and retaining our mid-tenure customer base. Focusing on some of our key areas of retention leveraging a data-led health model to improve our Premium package customer retention, growth, and retention improvements within our indirect customer base, as well as an upsell and cross-sell expansion strategy. As the accountable owner, you will ensure a variety of programs are operating and close the loop on analysis and feedback. This is a highly cross-functional role. This role requires collaboration across different teams and requires a curious and driven individual who excels at a specific task, works independently, and is a strong communicator. Familiarity with SMB customers is critical, and knowledge of Constant Contact's products is a strong plus.

What you’ll do:

  • Manage end-to-end execution, iteration, and closed feedback on identified programs
  • Maintain cross-functional solid relationships to ensure both proper execution of programs as well as delivery of learnings across the organization
  • Drive efforts to meet and/or exceed retention and success KPIs associated with identified programs
  • Maintain and deliver proper feedback channels across the organization for both existing programs and new potential programs
  • Manage a small team of upsell marketing experts tasked with upgrading our customer base packaging

Who you are:

  • 7+ years in a customer success-focused role (sales, operations, marketing)
  • Recent experience owning and delivering on programs or tests
  • Experience working in a high-velocity and fast-paced environment
  • Strong understanding of SMB’s, who they are, and verticals within
  • Thorough knowledge of Constant Contacts suite of tools, features, and services
  • Strong passion for helping small businesses succeed
  • Strong knowledge of small business marketing concepts and social/digital marketing best practices
  • Track record of meeting or exceeding goals and a solid customer focus
  • Strong ability to develop and present slide presentations
  • Solid understanding of internal tools and resources, including Microsoft and GSuite required; proficiency with tables, graphs, formulas, rules, and pivot tables preferred
  • Experience with Salesforce Reporting, Gong, and Tableau systems preferred
The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.
Pay Transparency - All Full Time Employees
$132,000$165,000 USD

Why You’ll Love Us:

  • We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
  • Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
  • You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
  • A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.