Staff Product Manager



Guadalajara, Jalisco, Mexico
Posted on Tuesday, January 24, 2023

Senior Product Manager

About Drift

Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster.

More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms

Drift has become one of the fastest growing SaaS companies of all-time and was named to the Forbes Cloud 100, LinkedIn Top 50 Startups, Entrepreneur's Top Company Cultures, Boston Business Journal's Best Places to Work, and SaaS Company of the Year by the NEVCA.

What you’ll be doing on the Product team at Drift:

In this role, you’ll own a key product driving Drift’s vision. We’re working to make it easier for companies to buy software from other companies. To do this you’ll:

  • Help expand Drift's business by building new capabilities and improving existing ones to find new revenue streams, expand into new markets, and increase retention.
  • Drive a technical part of the Drift product suite involving integrations, APIs, and technical product features. Be able to discuss details and tradeoffs with engineers while keeping the focus on the customer experience and larger business.
  • Work closely with customers and prospects by joining pre- and post-sales calls to understand their problems intimately and validate potential solutions
  • Partner with product design and engineering to quickly research, design, and build features, using quick iterations and frequent validation to confidently deliver features to market.
  • Become the expert for your domain, and earn trust across the company as the go-to person for answers, finding solutions (both short and long term), and getting things done.
  • Own your area end-to-end - from defining and executing goals, roadmap, and features, to getting the company excited about what you're doing by training and enabling sales and customer teams, driving adoption, measuring impact, and sharing successes.

About you and what type of skills you’ll need

  • You have 2+ years experience building B2B SaaS products (marketing or Sales products a plus).
  • You have 5+ years of software product management experience.
  • You are proficient at using SQL and other data analysis tools to derive customer insights, find opportunities for improvement, and make decisions.
  • You have excellent written and oral communication skills, and are fluent in using both data and customer feedback to make a bulletproof argument.
  • You have experience presenting to executive stakeholders, participating in the sales process, and handling sensitive customer escalations.
  • You are comfortable with ambiguity, making decisions quickly and autonomously, and shifting directions as needed.
  • You are can take candid feedback well and are looking to grow your skill setS
  • You are an expert at gathering and synthesizing multiple perspectives, figuring out the most important thing, and driving the team and all your stakeholders to get it done.
  • You are detail oriented and organized.
  • Preferably have some experience in sales and/or marketing so you can deeply understand our users
  • Preferably you have some early stage startup experience and can ruthlessly prioritize to iterate quickly

This is a hybrid role, which requires you to come into the office two days a week. Our office is located in Midtown, Guadalajara.

Drift is committed to being an equal opportunity employer.

We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as a “ideal candidate.” We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our Cofounder.

If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying! Whatever skills you bring to the table or background you’re coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We’re looking forward to learning more about you!

Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at #LI-Remote #LI-BK