Sr Software Dev Eng I

EBSCO Information Services

EBSCO Information Services

Ipswich, MA, USA
Posted on Thursday, June 20, 2024

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

Your Opportunity: Software Engineer Senior 1

What You’ll Do (Primary Responsibilities):

  • Provide technical leadership and expertise for related development of supported applications (Salesforce – Experience Cloud and Service Cloud, NetSuite NetCRM, DocuSign, Data integrators: Boomi and Vertify).
  • Be one of the primary developers who will provide support and troubleshooting of issues related to the applications we support.
  • Be responsible for managing and moving changes between system environments (Development  QA  Production)
  • Become skilled at using the development and system related tools (WebStorm, VS Code, GitHub, Gearset, SFDX CLI, Boomi, Own…)
  • Work directly with stakeholder/business owners to determine business, functional and technical requirements and participate in solution design, configuration, development, testing and deployment
  • Proactively engage in continuous improvement efforts for application design, support, and development efforts.
  • Perform configuration and customization of supported applications.
  • Produce quality documentation describing all solutions implemented

Your Team:

As a Senior Software Engineer, you will work on an Agile development team providing support, building, testing and deploying enhancements for the third-party applications we support. These appliciations include: Customer-facing Salesforce Community Site (Experience Cloud & Service Cloud), NetSuite NetCRM, DocuSign, Boomi and Vertify connector integrations, as well as custom APIs and RESTlets. This position will provide support, along with the rest of our team, for all technical aspects of our applications, including data integration, data quality, data backup, systems integrations, configuration and all custom code (including APIs, RESTlets).

About You:

  • Bachelor's degree in Computer Science, Software Engineering, MIS or Engineering field
  • 4+ years previous development experience with a common programming language (Java, .Net, APEX, SuiteScript…)
  • Solid understanding of working with cloud based applications (Salesforce, NetSuite, DocuSign)
  • Proficiency in Web Components, HTML (CSS), XML, JavaScript, SQL/SOQL, Java.
  • Experience with web services (REST & SOAP, JSON and XML, …)
  • Experience working with source control and continuous integration (preferably GitHub)
  • Willingness to learn new scripting languages as needed (Apex, SuiteScript,…) to be able to support existing and future applications.

What sets you apart:

  • Ability to plan and manage at both the strategic and operational levels.
  • Outstanding consultative abilities and excellent interpersonal skills with internal customers at both the user and executive level.
  • Ability to work collaboratively with colleagues and staff to create results driven, team oriented environment.

Our Offer to You:

Target Annual Compensation Range: $117,250-167,500. The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.

EBSCO provides a generous benefits program including

  • Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
  • Retirement Savings Plan
  • Paid Parental Leave
  • Holidays and Paid Time Off (PTO)
  • Mentoring program
  • And much more! Check it out here:

We work hard to embrace diversity, equity, and inclusion and encourage everyone at EBSCO to bring their authentic selves to work every day. We have a wide representation of employee resource groups. To learn more, visit


At EBSCO, our culture is defined by ten guiding principles. We put our customers first, and we're always looking for ways to innovate and improve. We make decisions based on facts, communicate openly, and hold ourselves accountable for results. Trust, respect, and care for each other are essential to how we work. Every day, our actions and teamwork shape who we are as a company. To learn more about our culture, visit

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.