Client Success Specialist ( Bahasa Indonesia)



Customer Service
Posted on Tuesday, June 18, 2024

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries.

Today, we’ve digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we’re just getting started!

With over 1,200+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity:

We, at Flywire, are looking for a forward-thinking, motivated, and hardworking Client Success Specialist to help with the delivery and execution of our solution to our new and existing travel clients in the APAC region with a special focus on our clients in Indonesia. This individual should be a phenomenal teammate, fluent in both English and Indonesian and be motivated by success.

The Client Success Specialist will work with the Travel sales team and Client Success management in the execution of strategies and tactics designed to increase growth of client base, improve client retention, increase revenue and utilization, find opportunities for improvement, provide accurate and timely issue resolution.

Key Responsibilities:

  • Onboarding clients, ensuring their success all the way through the client’s life-cycle
  • Building and maintaining strong relationships and communication within key travel client accounts
  • Creating the ideal strategy for each travel client to maximize money moved and increasing revenue through up-selling
  • Providing clients with analytics and additional reporting mechanisms
  • Strategic Consultation-become a trusted advisor and provide a feedback loop for the client by gathering feedback, evaluating the evolution of the client’s needs, and communicating these to product and management personnel.
  • Developing and maintaining a current knowledge and understanding of all services provided by Flywire and maintaining, at all times, a professional and ethical relationship with clients when representing the company
  • Execution and results oriented- A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced environment


Here’s What We’re Looking For:

  • High fluency in English and Bahasa Indonesian to support our key market in Indonesia
  • 2-3 years of relationship management, account management experience or similar role
  • Experience in inside sales, handling customer objections and leading customer relationships
  • Excellent interpersonal, analytical and planning skills
  • Proficient presentation skills
  • Salesforce experience is a plus
  • Willingness to travel up to 25% of the time

What We Offer:

  • Competitive compensation, including Restricted Stock Units
  • Employee Stock Purchase Plan (ESPP)
  • Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
  • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
  • Dynamic & Global Team (we have been collaborating virtually for years!)
  • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
  • Be a meaningful part in our success - every FlyMate makes an impact
  • Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
  • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Additional Information

Flywire is an equal opportunity employer. With over 40 nationalities across 14 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.