Employee Experience Specialist

Flywire

Flywire

Operations
Bengaluru, Karnataka, India
Posted on Thursday, July 4, 2024

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!


Who we are:

Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries.

Today, we’ve digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we’re just getting started!

With over 1,200+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

Key Responsibilities:

  • Recommends programs and strategies to deploy community based cultural initiatives.
  • Support in creating compelling experiences to all FlyMates, in order to increase engagement and participation
  • Executes assessment plans to gauge progress toward cultural goals, and the impact of past and current cultural interventions.
  • Supports in designing and implementing Experience Frameworks
  • Propose, plan and manage events (corporate and social) and other initiatives to keep our FlyMates connected and engaged in a Hybrid-model work environment (For both, our remote Flymates and at the office)
  • Collaborate with People Team and leadership to integrate cultural initiatives into the company’s overall strategy and operations.
  • Develops communication materials to promote employee engagement programs and initiatives.
  • Supports establishing key performance indicators (KPIs) to measure the effectiveness of employee engagement programs. Tracks and analyzes relevant metrics to assess program impact and makes data-driven recommendations for improvement.
  • Conduct assessments and surveys to gauge employee satisfaction and cultural health.
  • Design and deliver training programs on topics such as diversity, equity, inclusion, and cultural sensitivity.
  • Organize and promote events that celebrate diversity and foster a sense of community.
  • Monitor cultural trends and best practices to continuously improve cultural initiatives.
  • Act as a liaison between employees and management to address cultural concerns and suggestions.
  • Champion a culture of respect, transparency, and collaboration across the organization.
  • Manages Flywire vendor relationships (Food, Catering. Swag, Maintenance)
  • Handle day-to-day operations and serve as the first point of contact for client service requests and facility-related issues.
  • Supports making sure that the office space — with all its facilities — meets the employees’ needs.
  • They’re the Voice of the Staff When Major Workplace Investments Are Being Considered

Qualifications

Qualifications:

  • Bachelor’s degree in Organizational Psychology, Human Resources, Sociology, or a related field. Master’s degree preferred but not required.
  • Proven experience (2 years) as a Culture Specialist, Diversity and Inclusion Specialist, or similar role within HR.
  • Understanding of organizational culture dynamics and best practices.
  • Knowledge of diversity, equity, and inclusion principles and their application in the workplace.
  • Excellent interpersonal and communication skills, with the ability to interact effectively at all levels of the organization.
  • Experience in designing and delivering training programs and workshops.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Passionate about promoting a positive work environment and employee well-being.

Additional Information

What We Offer:

  • Competitive compensation, including Restricted Stock Units
  • Employee Stock Purchase Plan (ESPP)
  • Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
  • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
  • Dynamic & Global Team (we have been collaborating virtually for years!)
  • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
  • Be a meaningful part in our success - every FlyMate makes an impact
  • Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
  • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect 4-5 rounds of interviews with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (don’t worry - this is the fun part!) your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.